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This was our third Disney Cruise. Had it not been for poor experiences on shore excursions I would have given it an excellent rating. This ship, the Disney port staff and ship staff were excellent. In our opinion Disney Cruise Lines is top notch and worth the price. Our dining room servers, Jimson and Gerry were GREAT!!!. The food was excellent. The stateroom was well maintained by our Host, Kenneth and the staff keeps the ship extremely clean the entire trip. The only bad experience on board was around the adult pool. DCL posts everywhere and announces that saving of seats in the theater and around the pools prohibited. However, on more than one occasion we could not get a lounge chair at the adult pool because people were leaving personal items on the loungers for more than 30 minutes and no one was enforcing the rules and removing their items. Very disappointed at this as everything else seems to be well controlled. Our experiences with the shore excursions was less than favorable. Our first excursion was Naples/Sorrento/Pompeii. Didn't really get any time in Naples. Had an hour and half to wander around Sorrento and catch some lunch and take pictures. To us this was plenty of time in Sorrento. We had a very nice lunch, did some shopping and got some nice pictures. It was then on to Pompeii. Pompeii was very interesting, but our tour guide, Karim, was hard to understand, moved and talked very quickly and the crowds made it very difficult to enjoy this interesting location. In Pompeii there was no time to take pictures or do any souvenir shopping. It was go, go, go. On the drive from Sorrento to Pompeii our guide spent all of his time on what appeared to be a personal phone call rather than pointing out potential interesting sites along the way or sharing any additional historical information with us. Our second shore excursion was a walking tour of Vatican City/Sistine Chapel/Coliseum in Rome. Unfortunately we did this tour two days after the Canonization of Saint Theresa, so there were a lot of tourists in town still. Again, the sites were interesting to see, but the guide was hard to understand, you had to take pictures while you were trying to keep walking, hear the guide and make your way through the crowds. The dress code and picture taking rules at the Sistine Chapel are very strict and adhered to which I can appreciate and respect. Out of 10 hour day of touring we had about 90 minutes to take pictures, eat lunch and look for souvenirs. This was only at Vatican City. No time at the Coliseum for anything other than walking around. As an additional note, the guide coordinator, Paolo, was rude and discourteous. He embarrassed my husband and I in front of the other passengers on the bus and talked condescendingly to many people on the tour. I realize there is a different culture and we need to respect that, but his treatment of us was UNACCEPTABLE! The female guide was very knowledgeable, but again hard to understand and talked very fast. It is very obvious that DCL has high expectations of their staff and hold them accountable if they do not meet the expectations. I know they probably don't have a lot of control over the staff on the port tours, but they do when it comes time to contracting with a company who provides the tours. DCL needs to make sure they let the companies they are contracting with what their expectations are. I would like to think DCL would have considered reprimanding Paolo on this tour and Karim on the Pompeii tour if they were employees of theirs. Next came Florence and Pisa. Florence was great! Our guide, Irene, was the best yet on the trip. She was fun and informative. We had 3 hours to tour Florence on our own. Was able to eat a great lunch, take time shopping and get some great pictures. Was not impressed with Pisa. Would have rather spent all day in Florence, but didn't know this until we experienced it. Our last port on the cruise was Villafranche/Monaco/Monte Carlo. We did a half day tour which part was walking and a one our little train ride. Our guide at this port was very nice and did a good job. We had 30 minutes on our own in Monte Carlo at the harbor. Because we returned to the port at 1:00 p.m. that day we could have toured Villefranche on our own, but we were so exhausted from running so hard and fast at the three previous ports we choose to go back to the ship and relax. I think this half day tour is also offered in the afternoon. I would recommend taking the afternoon tour as shops and things did not open until late morning in this port. If you take this cruise and plan to spend some time in Barcelona before or after the cruise I highly recommend booking a full day tour on your own with Barcelona Day Tours. They max their tour groups at 12 people and the price was great. Better than the price offered by DCL for this tour. This was the best land tour we had our entire trip. Barcelona is a great city with super friendly people. Would do Barcelona again, but none of the other ports. Yes, we will sail with Disney again as the ships, their staff, the service and the overall quality of the product is outstanding. However, we will take a much harder look at doing any port excursions they offer in the future. Feel we could have made better use of our time doing the ports on our own for the most part on this cruise.

DCL Magic, Staff and Service Top Notch! Port Excursions were disappointing!

Disney Magic Cruise Review by LivADream

4 people found this helpful
Trip Details
  • Sail Date: September 2016
  • Destination: Eastern Mediterranean
  • Cabin Type: Deluxe Oceanview Stateroom with Verandah
This was our third Disney Cruise. Had it not been for poor experiences on shore excursions I would have given it an excellent rating.

This ship, the Disney port staff and ship staff were excellent. In our opinion Disney Cruise Lines is top notch and worth the price. Our dining room servers, Jimson and Gerry were GREAT!!!. The food was excellent. The stateroom was well maintained by our Host, Kenneth and the staff keeps the ship extremely clean the entire trip. The only bad experience on board was around the adult pool. DCL posts everywhere and announces that saving of seats in the theater and around the pools prohibited. However, on more than one occasion we could not get a lounge chair at the adult pool because people were leaving personal items on the loungers for more than 30 minutes and no one was enforcing the rules and removing their items. Very disappointed at this as everything else seems to be well controlled.

Our experiences with the shore excursions was less than favorable. Our first excursion was Naples/Sorrento/Pompeii. Didn't really get any time in Naples. Had an hour and half to wander around Sorrento and catch some lunch and take pictures. To us this was plenty of time in Sorrento. We had a very nice lunch, did some shopping and got some nice pictures. It was then on to Pompeii. Pompeii was very interesting, but our tour guide, Karim, was hard to understand, moved and talked very quickly and the crowds made it very difficult to enjoy this interesting location. In Pompeii there was no time to take pictures or do any souvenir shopping. It was go, go, go. On the drive from Sorrento to Pompeii our guide spent all of his time on what appeared to be a personal phone call rather than pointing out potential interesting sites along the way or sharing any additional historical information with us.

Our second shore excursion was a walking tour of Vatican City/Sistine Chapel/Coliseum in Rome. Unfortunately we did this tour two days after the Canonization of Saint Theresa, so there were a lot of tourists in town still. Again, the sites were interesting to see, but the guide was hard to understand, you had to take pictures while you were trying to keep walking, hear the guide and make your way through the crowds. The dress code and picture taking rules at the Sistine Chapel are very strict and adhered to which I can appreciate and respect. Out of 10 hour day of touring we had about 90 minutes to take pictures, eat lunch and look for souvenirs. This was only at Vatican City. No time at the Coliseum for anything other than walking around. As an additional note, the guide coordinator, Paolo, was rude and discourteous. He embarrassed my husband and I in front of the other passengers on the bus and talked condescendingly to many people on the tour. I realize there is a different culture and we need to respect that, but his treatment of us was UNACCEPTABLE! The female guide was very knowledgeable, but again hard to understand and talked very fast. It is very obvious that DCL has high expectations of their staff and hold them accountable if they do not meet the expectations. I know they probably don't have a lot of control over the staff on the port tours, but they do when it comes time to contracting with a company who provides the tours. DCL needs to make sure they let the companies they are contracting with what their expectations are. I would like to think DCL would have considered reprimanding Paolo on this tour and Karim on the Pompeii tour if they were employees of theirs.

Next came Florence and Pisa. Florence was great! Our guide, Irene, was the best yet on the trip. She was fun and informative. We had 3 hours to tour Florence on our own. Was able to eat a great lunch, take time shopping and get some great pictures. Was not impressed with Pisa. Would have rather spent all day in Florence, but didn't know this until we experienced it.

Our last port on the cruise was Villafranche/Monaco/Monte Carlo. We did a half day tour which part was walking and a one our little train ride. Our guide at this port was very nice and did a good job. We had 30 minutes on our own in Monte Carlo at the harbor. Because we returned to the port at 1:00 p.m. that day we could have toured Villefranche on our own, but we were so exhausted from running so hard and fast at the three previous ports we choose to go back to the ship and relax. I think this half day tour is also offered in the afternoon. I would recommend taking the afternoon tour as shops and things did not open until late morning in this port.

If you take this cruise and plan to spend some time in Barcelona before or after the cruise I highly recommend booking a full day tour on your own with Barcelona Day Tours. They max their tour groups at 12 people and the price was great. Better than the price offered by DCL for this tour. This was the best land tour we had our entire trip. Barcelona is a great city with super friendly people. Would do Barcelona again, but none of the other ports.

Yes, we will sail with Disney again as the ships, their staff, the service and the overall quality of the product is outstanding. However, we will take a much harder look at doing any port excursions they offer in the future. Feel we could have made better use of our time doing the ports on our own for the most part on this cruise.
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Cabin Review

Deluxe Oceanview Stateroom with Verandah
Cabin 06A 6654
PERFECT FOR MY HUSBAND AND HIS DISABILITY! This was the best cabin we have ever had on a cruise ship. My husband had brain surgery in 2004 and has mobility issues from it. Normal staterooms are quite small. Our cabin was a handicap stateroom with a huge verandah at the back of the ship. It was perfect for him to manuever around in. He felt so comfortable in this stateroom. He even commented on how we could easily bring our two young grand children with us in this room and he would still feel comfortable and safe. Kenneth did a great job keeping our room tidy and giving us the nightly towel animal to come back to.
Deck 7 Inside Cabins, Outside Cabins, Balcony Cabins

Port & Shore Excursion Reviews

  • Private Tour
    Picked us up at the Port as scheduled and took us directly to our hotel at end of tour. Great morning trip to Montserrat and great tour of Park Guell and Barcelona in the afternoon. Simona our guide and Ricardo our driver were GREAT! Definitely recommend this tour over the large group tours offered by Disney. Excellent company.
    View All 51 Private Tour Reviews
  • Florence & Pisa Tour
    Florence was great! Our guide, Irene, was the best yet on the trip. She was fun and informative. We had 3 hours to tour Florence on our own. Was able to eat a great lunch, take time shopping and get some great pictures. Was not impressed with Pisa. Would have rather spent all day in Florence, but didn't know this until we experienced it.
    View All 246 Florence & Pisa Tour Reviews
  • Sorrento
    Didn't really get any time in Naples. Had an hour and half to wander around Sorrento and catch some lunch and take pictures. To us this was plenty of time in Sorrento. We had a very nice lunch, did some shopping and got some nice pictures. It was then on to Pompeii. Pompeii was very interesting, but our tour guide, Karim, was hard to understand, moved and talked very quickly and the crowds made it very difficult to enjoy this interesting location. In Pompeii there was no time to take pictures or do any souvenir shopping. It was go, go, go. On the drive from Sorrento to Pompeii our guide spent all of his time on what appeared to be a personal phone call rather than pointing out potential interesting sites along the way or sharing any additional historical information with us.
    View All 156 Sorrento Reviews
  • St. Peter's Basilica
    Unfortunately we did this tour two days after the Canonization of Saint Theresa, so there were a lot of tourists in town still. Again, the sites were interesting to see, but the guide was hard to understand, you had to take pictures while you were trying to keep walking, hear the guide and make your way through the crowds. The dress code and picture taking rules at the Sistine Chapel are very strict and adhered to which I can appreciate and respect. Out of 10 hour day of touring we had about 90 minutes to take pictures, eat lunch and look for souvenirs. This was only at Vatican City. No time at the Coliseum for anything other than walking around. As an additional note, the guide coordinator, Paolo, was rude and discourteous. He embarrassed my husband and I in front of the other passengers on the bus and talked condescendingly to many people on the tour. I realize there is a different culture and we need to respect that, but his treatment of us was UNACCEPTABLE! The female guide was very knowledgeable, but again hard to understand and talked very fast. It is very obvious that DCL has high expectations of their staff and hold them accountable if they do not meet the expectations. I know they probably don't have a lot of control over the staff on the port tours, but they do when it comes time to contracting with a company who provides the tours. DCL needs to make sure they let the companies they are contracting with what their expectations are. I would like to think DCL would have considered reprimanding Paolo on this tour and Karim on the Pompeii tour if they were employees of theirs.
    View All 125 St. Peter's Basilica Reviews
  • Nice and Little Train
    We did a half day tour which part was walking and a one our little train ride. Our guide at this port was very nice and did a good job. We had 30 minutes on our own in Monte Carlo at the harbor. Because we returned to the port at 1:00 p.m. that day we could have toured Villefranche on our own, but we were so exhausted from running so hard and fast at the three previous ports we choose to go back to the ship and relax. I think this half day tour is also offered in the afternoon. I would recommend taking the afternoon tour as shops and things did not open until late morning in this port.
    View All 3 Nice and Little Train Reviews