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We chose this cruise because we are Regent fans, wanted to try the new ship, and were interested in the itinerary. We loved the new design of our cabin. The closet was a more workable shape, the bathroom huge, the drawer space beyond adequate, and the bed facing the sea delightful. The redistribution of restaurant space between the venues was a welcome change as was the variety of venues offering lunch. Our disappointments, however, have made us question future cruising with Regent. In fact, this is the first time we have not reserved a future cruise (or option) while onboard. The staffing level seems greatly reduced. The bars were crowded before dinner yet there were only one or two servers available. As the waits exceeded twenty minutes before anyone appeared, people crowded the bar to place their own orders. This added stress to the already overburdened bartenders. The wait for waiters in Compass Rose, for tables to be cleared in La Veranda, and for a wine steward to appear in either venue, was equally long. Finally, the Internet access was the worst we have experienced anywhere in the world. The sign-in procedure is archaic and needlessly complex. The long lines waiting for the Internet helper were a good illustration of the problem. He was surly and claimed there should be "three of him" on board. Once on line, the connection is dropped frequently necessitating one to go through the entire procedure again. For several days of the ten day cruise there was no internet service or phone service available at all - and we were never far from land. We have often sailed with Regent for more than thirty days at a time, have advanced status with them, and are very worried that these problems are indicative of a lack of emphasis on customer service with the new management team.

Worried about Regent

Seven Seas Explorer Cruise Review by francoamerican

83 people found this helpful
Trip Details
  • Sail Date: August 2016
  • Destination: Spain
  • Cabin Type: Superior Suite
We chose this cruise because we are Regent fans, wanted to try the new ship, and were interested in the itinerary. We loved the new design of our cabin. The closet was a more workable shape, the bathroom huge, the drawer space beyond adequate, and the bed facing the sea delightful. The redistribution of restaurant space between the venues was a welcome change as was the variety of venues offering lunch.

Our disappointments, however, have made us question future cruising with Regent. In fact, this is the first time we have not reserved a future cruise (or option) while onboard. The staffing level seems greatly reduced. The bars were crowded before dinner yet there were only one or two servers available. As the waits exceeded twenty minutes before anyone appeared, people crowded the bar to place their own orders. This added stress to the already overburdened bartenders. The wait for waiters in Compass Rose, for tables to be cleared in La Veranda, and for a wine steward to appear in either venue, was equally long.

Finally, the Internet access was the worst we have experienced anywhere in the world. The sign-in procedure is archaic and needlessly complex. The long lines waiting for the Internet helper were a good illustration of the problem. He was surly and claimed there should be "three of him" on board. Once on line, the connection is dropped frequently necessitating one to go through the entire procedure again. For several days of the ten day cruise there was no internet service or phone service available at all - and we were never far from land.

We have often sailed with Regent for more than thirty days at a time, have advanced status with them, and are very worried that these problems are indicative of a lack of emphasis on customer service with the new management team.
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Cabin Review

Superior Suite
Cabin F2 732
Loved it. Drawers everywhere. Bed facing the sea. Huge bathroom and closet.
Deck 9 Suite Cabins