We chose this cruise as the ship was smaller than some and we had cruised before on Oriana and we enjoyed it very much last time. However this time the food was very poor, service in the restaurant was 3rd rate and most of the staff around the ship we very amateur. We sat at the same table each night and had the same staff. They were very bad at bringing quickly the correct food which was always cold. For one meal the waiter actually threw the starter on plate. At another meal the soup bowl came with the soup dripping down the sides. The bar staff were very sullen and made it an effort to serve us. However the staff in Al Fresco were wonderful. We had most of our breakfast and lunches there. Although the choice of food was limited, we always managed to eat well. All the staff were excellent even remembering the porridge for my husband each morning. Robert the Head Waiter was wonderful. The comfort around the lounges was very dull. Not one lounge or bar had outside windows that you could see through. The only place with windows was the Crows Nest which is far from cosy. It long overdue to have a refit. Our cabin wash basin was a disgrace and the beds were not as comfortable as ships beds usually are. We don't think we will travel again on P and O if this is the quality of the food and service.

Oriana is very 3 star for quality and choice of food and service

Oriana Cruise Review by tandori

6 people found this helpful
Trip Details
We chose this cruise as the ship was smaller than some and we had cruised before on Oriana and we enjoyed it very much last time. However this time the food was very poor, service in the restaurant was 3rd rate and most of the staff around the ship we very amateur. We sat at the same table each night and had the same staff. They were very bad at bringing quickly the correct food which was always cold. For one meal the waiter actually threw the starter on plate. At another meal the soup bowl came with the soup dripping down the sides.

The bar staff were very sullen and made it an effort to serve us. However the staff in Al Fresco were wonderful. We had most of our breakfast and lunches there. Although the choice of food was limited, we always managed to eat well. All the staff were excellent even remembering the porridge for my husband each morning. Robert the Head Waiter was wonderful.

The comfort around the lounges was very dull. Not one lounge or bar had outside windows that you could see through. The only place with windows was the Crows Nest which is far from cosy.

It long overdue to have a refit. Our cabin wash basin was a disgrace and the beds were not as comfortable as ships beds usually are.

We don't think we will travel again on P and O if this is the quality of the food and service.
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Cabin Review

Inside Twin Cabin
Cabin NB
Kept clean but the bed was uncomfortable and worn out. The bathroom basin was severely damaged in the bowl part. Plenty of wardrobe and drawer space.
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