We chose this cruise to see parts of the British Isles we had not visted before. This objective was achieved, allbeit somewhat briefly.... This was our third trip on Oriana, which, despite getting "tired" in places (refit due in November) still continues to give excellent service in food, and clean comfortable accomodation.(just hope the refit cures the rattles & creaks). All of the staff that we encountered were friendly and helpful. There were however a few issues that marred our experience this time...... enough to make us seriously question any future cruising..... The least serious of these (which would not in itself deter future trips) was the slightly too high level of audio in both Theater Royal and Pacific Lounge. More seriously ...... Our enjoyment of the decks Aft was continuosly ruined by YOUR POLICY regarding the permission of smoking. It is not possible to find a position free of the POLLUTION of cigarette smoke due to the natural eddy currents of the wind. A serious suggestion to solve this problem (possibly being able to be implemented during the refit ?)........... Provide a purpose built comfortable "smoking shelter" on one of the highest decks, at the base of the funnel, containing an efficient extraction system that routes foul air into the funnel....... Bann smoking entirely in ALL other areas onboard. It is appreciated that certain factors of Shore Excursions are beyond the control of P&O organisers.... e.g. Weather, traffic jams/incidents etc.... however, IN DEPTH EXPERIENCE on the part of the organisers SHOULD indicate where problems are most likely to arise. One of the most obvious is the need, particularly in the elderly, to relieve oneself regularly. If availability of facillities and timings are made crystal clear at the outset, preferably in each tour description before booking, your customers can make a more informed decision. With regard to timings in general.......Some tours seem to leave very little time to explore the destinations, (particularly when circumstances such as late arrival in port, have already delayed the start of the tour....e.g. Dublin !!... reducing its value for money). One part of the opperation that seems to soak up a lot of time (often at the most "critical moment" of the journey) is that of exiting the coach. Most modern coaches are fitted with a side door......... that door is fitted for a purpose!........ If, as suggested by some, "Health & Safety" rules prevent their use, then the onus for their safe use should be placed upon the user, not the opperator. This should be made abundantly clear!........If it is simply not possible to open a side door, then the guide or the driver should direct passengers to exit in an orderly fashion, starting with those seated at the rear. This would also give him more time to assist the disabled seated at the front. Please P&O.... make your Shore Excursions a little more refined experience!

Good.... but needs a little refinement!

Oriana Cruise Review by eesmie

3 people found this helpful
Trip Details
We chose this cruise to see parts of the British Isles we had not visted before. This objective was achieved, allbeit somewhat briefly....

This was our third trip on Oriana, which, despite getting "tired" in places (refit due in November) still continues to give excellent service in food, and clean comfortable accomodation.(just hope the refit cures the rattles & creaks). All of the staff that we encountered were friendly and helpful.

There were however a few issues that marred our experience this time...... enough to make us seriously question any future cruising.....

The least serious of these (which would not in itself deter future trips) was the slightly too high level of audio in both Theater Royal and Pacific Lounge.

More seriously ...... Our enjoyment of the decks Aft was continuosly ruined by YOUR POLICY regarding the permission of smoking. It is not possible to find a position free of the POLLUTION of cigarette smoke due to the natural eddy currents of the wind.

A serious suggestion to solve this problem (possibly being able to be implemented during the refit ?)........... Provide a purpose built comfortable "smoking shelter" on one of the highest decks, at the base of the funnel, containing an efficient extraction system that routes foul air into the funnel....... Bann smoking entirely in ALL other areas onboard.

It is appreciated that certain factors of Shore Excursions are beyond the control of P&O organisers.... e.g. Weather, traffic jams/incidents etc.... however, IN DEPTH EXPERIENCE on the part of the organisers SHOULD indicate where problems are most likely to arise. One of the most obvious is the need, particularly in the elderly, to relieve oneself regularly. If availability of facillities and timings are made crystal clear at the outset, preferably in each tour description before booking, your customers can make a more informed decision.

With regard to timings in general.......Some tours seem to leave very little time to explore the destinations, (particularly when circumstances such as late arrival in port, have already delayed the start of the tour....e.g. Dublin !!... reducing its value for money). One part of the opperation that seems to soak up a lot of time (often at the most "critical moment" of the journey) is that of exiting the coach. Most modern coaches are fitted with a side door......... that door is fitted for a purpose!........ If, as suggested by some, "Health & Safety" rules prevent their use, then the onus for their safe use should be placed upon the user, not the opperator. This should be made abundantly clear!........If it is simply not possible to open a side door, then the guide or the driver should direct passengers to exit in an orderly fashion, starting with those seated at the rear. This would also give him more time to assist the disabled seated at the front.

Please P&O.... make your Shore Excursions a little more refined experience!
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Cabin Review

Inside Twin Cabin
Cabin NB B243
Very clean...but a bit "tired" and squeaky.
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