This is our 5th Regent cruise, first since take over by NCL, one of the mass marketing cruiseline trying to break into luxsury market and we were curious to experience the changes. We noticed the change in staffing level which caused late delivaries of meal service, lack of service in buffet area. Example, there were always plenty of staff to assist with plates full of food to your seat, never had to ask for coffee or forgetting special order of eggs and had to go back or ask the wait staff. Large number of new staff being trained on the job. Another example, as an all inclusive package, they always served lunch off the ship, when lunch time overlapped at local restaurants, but now you buy your own lunch?

On every excursions, there were always destination staff member traveling with us, along with guides. Now non onboard to assist.

House cleaning staff was great, wait staff definitely worked hard to please, but cutting back on staff level definitely is beyond their control and do the best you can with what you got! Read more