Called RC to book this cruise a year in advance. There were 3 couples going. Booked the flights through RC too. All three of our flights got changed before the cruise. I personally think I will book my own flights from now on. They screwed up the return flight for my brother. 2 hours on the phone the last night to fix it. We flew into Vancouver. To go through customs was a nightmare. The lines were SUPER long. They even had the overflow lines filled up. Because we were going on a Cruise Tour to Alaska not only did we have to go through Canadian Customs were had to go through US Customs right after. Once we cleared both customs we were not sure where to go. Not enough people from Royal Caribbean to direct us.

I have been on Radiance many times. We try to go to Alaska once a year. Every year the ship changes. NOT for the better. They keep changing the spaces to make room for their "new specialty restaurants and private clubs". Taking away from the places you can go and relax. There used to be a Martini Bar, gone now. There used to be a Bistro in the center, gone now. In the Stardust room on the 13th floor we used to sit and watch for whales. They took part of the area out for a private club. Now you can only see the ocean from one side looking for wild life. The buffet used to include the areas now turned into two different specialty restaurants. Less seating and less food selection spots. The dining room food had definitely gone down hill. Used to have a selection of appetizer, soup, salad, and main course. Now you have an appetizer and main course. If you order two appetizers they are frustrated. Sometimes you don't get both that you ordered. The choices are more limited and not real appetizing. My husband complained almost every night. On lobster night, he had sand in his lobster. Why they don't give you two lobster tails I don't know because they are so small they are like two shrimp. The quality of the steaks was SUB PAR. They were tough and full of fat. There were not enough bar staff for the dining room. I think we had two new guys. They tried but they need more experience. Someone needs to show they how to work more efficiently.

We always get a balcony room. For some reason our room was much smaller than before, the balcony glass was hard to see through and they did not vacuum because I kept stepping on the same piece of plastic. Read more