Celebrity Summit Review

4.0 / 5.0
2,477 reviews

Highs and Lows on Celebrity Summit

Review for Bermuda Cruise on Celebrity Summit
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RichDE
2-5 Cruises • Age 70s

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Additional details

Sail Date: Aug 2016
Cabin: Aqua Class
Rusted door handle to veranda
Sheet with visible holes
Aqua Class afternoon snack?!

We had sailed on Celebrity before, generally were happy with Aqua Class.

This time, my wife took me on the Summit from Bayonne, NJ to Bermuda, sailing 8/28/16, booked into Aqua Class. As this was partly to celebrate my 65th b’day, she requested a cake for Saturday nite, to which the cruise line’s call center agreed. I called Celebrity’s call center about a week later, saying we chose not to have the cake, but could we instead have an evening in Michael’s Club to celebrate quietly. Michael (name a coincidence?) said it was up to the ship to decide, and he would email the ship and then, in turn, email with their answer/permission. Hearing nothing and with the sailing date approaching, I called 2 times, each time being told Michael was out sick (again, hmm on that coincidental name again) but they would ping the ship once more. Finally, on the Friday before sailing I called the call center who said I should check with Guest Relations as soon as I got onboard on Sunday.

Boarding went well, and I went down to Guest Relations on 3, where a representative told me the decision was not ship based but had to be made out of Corporate. I said “then the call center lied to me.” He said, they gave me “incorrect information.” I said, "no, they lied", and finally he nodded his head and agreed, saying in a low voice “they lied.” I was Ok with the truth; it was being lied to I didn’t appreciate.

Cabin Review

Aqua Class

Cabin A1

I mentioned the issue with the visible holes in the sheets, above. We had mold in the corner of the shower and the door handle to the veranda was chipped/rusted to bear metal. Overall, the cabin was clean but tired.

Port Reviews

Bayonne (Cape Liberty)

Easy parking, fast and efficient

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