This was our 2nd of 2 cruises we undertook on an 8 week U.S.A. & Canada trip. The 1st cruise being the Vollendam and Alaskan inside passage. Like chalk and cheese the Veendam cruise was very disappointing in terms of customer service and value. By the 2nd morning we were so sick of the rude Lido bar breakfast staff we dined in the Rotterdam room from then on. Lido staff were surly, ignored guests and parsimonious in their serves of food at all meals. They behaved as if we were interrupting their lives.

Internet on the ship, like the Vollendam, was expensive and almost never worked.

The Rotterdam room at dinner was a real experience of micro colonialism with the "euro" overlords swanning around and making the real workers nervous. Their actual purpose is a mystery to me. Read more