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We wanted to try out the new ship which definitely didn't disappoint. it's modern feel and spacious layout were great. The cabins had so much storage space the layout was great. A couple of times we turned on the TV to watch the olympics, the TV was so big and bright. Our stateroom person, Jingjing was awesome, great service and she had a wonderful personality. Unfortunately this is where the service stopped. Our experience in the MDR was atrocious! The food was OK but the untrained staff was shocking. Really not their fault just no idea how a meal service should work. One night my husband got an entire drink spilled on him, he was absolutely drenched. It was the assistant servers first time using a tray! An innocent mistake but it was the tipping point. After that we just ate in the restaurants, some service was really good and others like Izumi it was also awful. Also for Izumi if you book ahead of time it says it is complimentary, when we got to the restaurant we were met with a lecture on how it was not complimentary but a al carte. No big deal but why confuse the customer by using the word complimentary. As we watched others come in several left after finding out there was a charge. We were happy that we weren't the only ones to misunderstand. We loved the port stops, it was very busy days but we loved all of the sightseeing we did. We organized all of our own tours and they were all amazing. It was also great how fast we could get off the ship in the morning. Overall I would rate this as an OK cruise just such a let down by the service and attitude of some of the crew.

Just OK

Harmony of the Seas Cruise Review by Hhamilton001

5 people found this helpful
Trip Details
We wanted to try out the new ship which definitely didn't disappoint. it's modern feel and spacious layout were great. The cabins had so much storage space the layout was great. A couple of times we turned on the TV to watch the olympics, the TV was so big and bright. Our stateroom person, Jingjing was awesome, great service and she had a wonderful personality. Unfortunately this is where the service stopped.

Our experience in the MDR was atrocious! The food was OK but the untrained staff was shocking. Really not their fault just no idea how a meal service should work. One night my husband got an entire drink spilled on him, he was absolutely drenched. It was the assistant servers first time using a tray! An innocent mistake but it was the tipping point. After that we just ate in the restaurants, some service was really good and others like Izumi it was also awful. Also for Izumi if you book ahead of time it says it is complimentary, when we got to the restaurant we were met with a lecture on how it was not complimentary but a al carte. No big deal but why confuse the customer by using the word complimentary. As we watched others come in several left after finding out there was a charge. We were happy that we weren't the only ones to misunderstand.

We loved the port stops, it was very busy days but we loved all of the sightseeing we did. We organized all of our own tours and they were all amazing. It was also great how fast we could get off the ship in the morning. Overall I would rate this as an OK cruise just such a let down by the service and attitude of some of the crew.
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