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On arrival at the ship all was well I left my bags on shore and they were later delivered to my cabin. I completed a from in which I requested any monies spent on board was to converted from dollars to sterling by my bank, I was a disabled person travelling with my family, I was taken on board by a steward which was excellent. Once we left port the holiday started, with the obvious inspection of the facilities on board, the facilities offered were good and the hosts had provided something for every one it started as an ideal holiday, the crew were very friendly and the restaurant waiters were of the highest quality together with cabin staff who served us throughout the 14 days, the Ports of call were well organized and the entertainment was good, it was a shame the shopping was not up to the standard of the rest of the ship, some, not all of the goods were advertised and very misleading in the pricing structure, I purchased a watch from Harding Bros shop on board and the watch was marked up at $900, I was told if I purchased the watch I was entitled to 40% discount plus and additional 10%, these discounts were also advertised in the shop, I purchased this item and the receipt showed I had paid $478 this was also shown on my folio summary, when I got back to shore and travelled back home after the holiday I checked on the price of the watch, and I found on several in shops I checked, the watch model very similar to the one purchased on board, was in fact cheaper on shore from the watch manufacturers direct. obviously I consider this practice to be in extremely poor taste and for a company with your reputation does not sit well, Finally when my first folio summery was delivered to my cabin, it stated how much money I had spent, it also stated the money stated in USD on the folio would be converted to sterling by the Royal Caribbean, I immediately challenged this with customer services, who very kindly took my entre and credit card and reissued another card stating that my account would now be finalized into sterling by my bank. When I tried to use the card supplied on board I was unable to purchase anything, but it kept referring me back to customer services, again another visit to customer service, finally at last things worked although I was still not convinced my total spend in USD would be, despite assurances from customer services that the money conversion would be carried out by my bank as I had requested, I asked customer services to check a copy of the original confirmation sheet I completed before boarding for my holiday, I was informed this was not possible as the staff would have to MANUALLY look through all of the forms of every passenger and they did not this facility on board. although again I was assured from customer service that my final folio spend will be converted from UDS to Sterling by my bank, this never happened resulting in my on board account costing me more money which I strongly object to,

Royal Caribbean staff training or credibility checks who they let the shops to

Independence of the Seas Cruise Review by docmarshall

Trip Details
On arrival at the ship all was well I left my bags on shore and they were later delivered to my cabin. I completed a from in which I requested any monies spent on board was to converted from dollars to sterling by my bank, I was a disabled person travelling with my family, I was taken on board by a steward which was excellent.

Once we left port the holiday started, with the obvious inspection of the facilities on board, the facilities offered were good and the hosts had provided something for every one it started as an ideal holiday, the crew were very friendly and the restaurant waiters were of the highest quality together with cabin staff who served us throughout the 14 days, the Ports of call were well organized and the entertainment was good,

it was a shame the shopping was not up to the standard of the rest of the ship, some, not all of the goods were advertised and very misleading in the pricing structure, I purchased a watch from Harding Bros shop on board and the watch was marked up at $900, I was told if I purchased the watch I was entitled to 40% discount plus and additional 10%, these discounts were also advertised in the shop, I purchased this item and the receipt showed I had paid $478 this was also shown on my folio summary, when I got back to shore and travelled back home after the holiday I checked on the price of the watch, and I found on several in shops I checked, the watch model very similar to the one purchased on board, was in fact cheaper on shore from the watch manufacturers direct. obviously I consider this practice to be in extremely poor taste and for a company with your reputation does not sit well, Finally when my first folio summery was delivered to my cabin, it stated how much money I had spent, it also stated the money stated in USD on the folio would be converted to sterling by the Royal Caribbean, I immediately challenged this with customer services, who very kindly took my entre and credit card and reissued another card stating that my account would now be finalized into sterling by my bank.

When I tried to use the card supplied on board I was unable to purchase anything, but it kept referring me back to customer services, again another visit to customer service, finally at last things worked although I was still not convinced my total spend in USD would be, despite assurances from customer services that the money conversion would be carried out by my bank as I had requested, I asked customer services to check a copy of the original confirmation sheet I completed before boarding for my holiday, I was informed this was not possible as the staff would have to MANUALLY look through all of the forms of every passenger and they did not this facility on board. although again I was assured from customer service that my final folio spend will be converted from UDS to Sterling by my bank, this never happened resulting in my on board account costing me more money which I strongly object to,
docmarshall’s Full Rating Summary
Enrichment Activities
Value For Money
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Ages 10 to 12
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Cabin Review

Cabin 9177
Cabin was well presented very clean and the attendant was exceelent
  Independence of the Seas Deck Plans