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We chose this line to go with our friends it was our first time on Holland America. I probably not go on this cruise line again we had a nice trip because of our friends not because of the cruise line. The first night it took us 25 minutes to get water in the dining room. There were 4 tables of 6 each of our friends and we all had to wait. Our waiter was very grumpy and didn't smile or great us. We all were taken aback as we all are experienced travelers and had never had this type of service before. The food in the dining room was sub par to say the least, many dishes were tasteless and in very small portions. The food in the buffet was better but we prefer to eat in the dining room. The service was better too. The ship seemed outdated and small. The rooms were old and cramped. We did have a nice cabin steward he was very attentive. Our veranda was small too. The pool was always filled with children who liked to scream and make noise all the time-no adult swim!

Disappointing Cruise

Westerdam Cruise Review by Lil' Wave

14 people found this helpful
Trip Details
  • Sail Date: August 2016
  • Destination: Alaska
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
We chose this line to go with our friends it was our first time on Holland America. I probably not go on this cruise line again we had a nice trip because of our friends not because of the cruise line.

The first night it took us 25 minutes to get water in the dining room. There were 4 tables of 6 each of our friends and we all had to wait. Our waiter was very grumpy and didn't smile or great us. We all were taken aback as we all are experienced travelers and had never had this type of service before. The food in the dining room was sub par to say the least, many dishes were tasteless and in very small portions. The food in the buffet was better but we prefer to eat in the dining room. The service was better too.

The ship seemed outdated and small. The rooms were old and cramped. We did have a nice cabin steward he was very attentive. Our veranda was small too.

The pool was always filled with children who liked to scream and make noise all the time-no adult swim!
Lil' Wave’s Full Rating Summary
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VA 5078
It was OK
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews