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Norwegian Jewel Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,389 Reviews

Poor Customer Service, Dirty and Infection Control guise!

Norwegian Jewel Cruise Review by Boston Pats Girl

4 people found this helpful
Trip Details
  • Sail Date: Aug 2016
  • Destination: Alaska
  • Cabin Type: Aft-Facing Balcony

This was a family cruise (13 people) and the trip to Alaska was indescribable. Leaving from Seattle was great. We arrived early to tour the area and experience a snapshot of Seattle. The embarkation process was welcoming and warm. The ship is nice (dated) but nice. We entered our room (with balcony) and there was a good amount of space - closets, bathrooms and queen bed. The balcony was also an good size (other ships have larger balconies).

Cleanliness - Our room had a soiled robe hanging in the closet (beyond disgusting); dirty q-tips were found under the bed; multiple small patches (antinausea) found stuck to the shelves by the TV and the coffee machine. The rug needed to be vacuumed from the dust along the wall and the bathrooms (general commentary among many of us) all smelled like urine. No trash receptacles in the theater. Inevitably you sit on a drink bottle, glass or food.

Infection Control - The guise behind true infection control practices. Most of the guests had their personal water bottles and were filling them at the water fountain contaminating the water. I video taped and reported it to the food director who said "we cannot control everyone" yet they had staff at the entrance with water bottles singing 'washee washee'. Never saw staff cleaning elevators or handles as we have on our past cruises - cleaning and disinfecting.

Costs - The expensive food package does not include WATER (seltzer or not); the food if you do not buy the food package is not worth the spend. We purchased 4 restaurants and decided on 2 nights and were going to wait for the reviews once on board to make the next reservations. It's not worth the cost - go ala carte. It's the same food mirrored from the other "specialty" restaurants. No value there.

Customer Service - The cruise director was only seen when on stage hosting or MC'ing. Never engaged the guests, was never seen out and about the ship inquiring about anyone's experience. Many of us made this observation throughout the cruise. The staff overall were had there heads down and/or were rude (rarely smiling). The restaurant hosts win the emmy for rudeness. The few entertainment hosts were great! Clearly they understand entertainment and engagement. We applaud their director who was great at motivating the crowd and her staff. Great job!

Overall - this is an amazing trip. Alaska is breathtaking. We look forward to going back. The 2 days at sea were a waste and the Cruise Director did not plan or engage guests to not feel that impact. Norwegian will not be our next choice and we do not recommend it for such a great Alaskan trip.


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Cabin Review

Aft-Facing Balcony
Cabin B1 9614

Great section of the boat (Aft)


Port & Shore Excursion Reviews


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Boston Pats Girl
1 Reviews Written
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