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We sailed with celebrity last year and really enjoyed the experience so thought we'd try again this year. Overall we had an enjoyable holiday with hassle-free travel arrangements, good sized clean balcony room, good ports of call, friendly staff, very clean public areas, plenty of space despite the number of passengers except on sea days when the pool areas get overcrowded, good service, good entertainment, good fee paying dining options. It is a really nice modern ship. So why the 3 stars? Unfortunately we had a number of issues that Celebrity need to address if it's to attract us as future customers. Firstly and far the biggest gripe was the main dining room: the booking process was a shambles, the counter staff weren't that helpful, the food was just ok, the sommeliers were (in a few instances) next to useless - we witnessed tensions between the sommeliers and the waiting staff because the sommeliers weren't doing their jobs effectively. In fact we felt obliged to pay for the other dining options to avoid the main dining room - this is simply unacceptable. The restaurant options were very good but add $90 to the bill for two. Next, Celebrity have created total confusion with the chic concept - dress code ranged from black tie to casual. It needs to be one or the other, not both. This should be easily resolved. Thirdly, our celebrity excursion to Ephesus was really good but it included a couple of unnecessary and very touristy visits - a 6 minute gladiator show at an overpriced tourist complex and a visit to a rug vendor who spent far too long describing how he'd rescued young girls, educated them and paid them with EU grants so that his customers could benefit from the savings. He actually seemed to think he'd done us all a favour! This should also be easily remedied. Celebrity is supposed to provide a 5 star experience. However our experience of the main dining room means we won't be back. Celebrity needs to consider whether to remain 5 star or downgrade in line with our experience.

Disappointing Celebrity

Celebrity Reflection Cruise Review by Teddy39

20 people found this helpful
Trip Details
  • Sail Date: August 2016
  • Destination: Eastern Mediterranean
  • Cabin Type: Deluxe Ocean View with Verandah (partially obstructed view)
We sailed with celebrity last year and really enjoyed the experience so thought we'd try again this year. Overall we had an enjoyable holiday with hassle-free travel arrangements, good sized clean balcony room, good ports of call, friendly staff, very clean public areas, plenty of space despite the number of passengers except on sea days when the pool areas get overcrowded, good service, good entertainment, good fee paying dining options. It is a really nice modern ship.

So why the 3 stars? Unfortunately we had a number of issues that Celebrity need to address if it's to attract us as future customers.

Firstly and far the biggest gripe was the main dining room: the booking process was a shambles, the counter staff weren't that helpful, the food was just ok, the sommeliers were (in a few instances) next to useless - we witnessed tensions between the sommeliers and the waiting staff because the sommeliers weren't doing their jobs effectively. In fact we felt obliged to pay for the other dining options to avoid the main dining room - this is simply unacceptable. The restaurant options were very good but add $90 to the bill for two.

Next, Celebrity have created total confusion with the chic concept - dress code ranged from black tie to casual. It needs to be one or the other, not both. This should be easily resolved.

Thirdly, our celebrity excursion to Ephesus was really good but it included a couple of unnecessary and very touristy visits - a 6 minute gladiator show at an overpriced tourist complex and a visit to a rug vendor who spent far too long describing how he'd rescued young girls, educated them and paid them with EU grants so that his customers could benefit from the savings. He actually seemed to think he'd done us all a favour! This should also be easily remedied.

Celebrity is supposed to provide a 5 star experience. However our experience of the main dining room means we won't be back. Celebrity needs to consider whether to remain 5 star or downgrade in line with our experience.
Teddy39’s Full Rating Summary
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Cabin Review

Deluxe Ocean View with Verandah (partially obstructed view)
Cabin 2C 7128
The cabin was spacious, clean and well maintained. It had a good shower and the balcony was also spacious with 2 relaxing chairs and a table. The cabin service staff was excellent.
Continental Deck Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews