AmaLyra (APT) Cruise Review by Phill and Kerry
- Sail Date: March 2016
- Destination: Europe River
Budapest to Amsterdam Friday 18 March for 15 days.
We believed we had researched this holiday thoroughly before booking with APT. We asked the correct questions. We finally booked with APT because we liked the fact it was an Australian owned company. We believed the testamonials from the APT owners and we liked what we saw on heir DVD's, brochures and information books.
We now know that ALL APT brochures, information and DVD's are false, implied, misleading and deceptive.
Firstly, we saw your APT ad for $5,995 per person twin share (fly free and free upgrade). Flight Centre, Hastings went on to charge us $9,840.50 per person. (Our free room upgrade alone was an extra us $800).
Majority of people on the cruise got 2 for 1 offer and paid between $5,000 and $6,000 per person because they booked last minute or through the cruise expo.
This information was the opposite of what Flight Centre, Hastings told us.
When pulling up in Budapest to the APT Cruise ship it was definitely NOT the Cruise ship that we were shown in the brochures or DVD's and it had just had a paint job to cover up all the imperfections.
There were no balcony suites. There was no pool on the top deck (as we were shown when booking). We were advised that every room had their own mini-bar that was re-stocked every day. There was no mini-bar nor bar fridge (for that matter) and we had warm bottles of water left in the room on the side boards.
We could not take photos of most Palaces we visited. Beware when travelling over the Easter Period (as most town, shops) you go to are closed - what a waste of money that was.
We expected to see an equestrian show at the horse riding school - instead we were shown empty arena and horses that we could not take pictures of. APT brochures again are implied and misleading.
Oh - one of our favourites.... Rudesheim - Gondola Ride. If you get a chairlift on the way up the hill and the same thing brings you back - it is called a chairlift! Not a Gondola (regardless of the correct name call it what it is). Once again, implied and deceptive.
The on-board alcoholic drinks were watered down in the second week. The Baileys Irish Cream was Milk! The beer was flat and the wine was cheap and tasteless.
Your 24 hour gym could not be used between 6.30pm and 9.30pm (any day) because Fine Dining Restaurant took over the room.
There was only 2 restaurants on board. The not 3 as stated as the restaurant upstairs had almost the same menu as downstairs (just scaled down). False and misleading.
The hotel manager and the cruise ship director on-board spoke to people as if they were lesser than the staff and most of the time and always smiled through gritted teeth. These women should never hold the position they hold.
Overall - what a disgrace our APT River cruise was leaving us with bitter memories.
This trip was only worth the 2 for 1 person deal $10,000 would have been a trip well spent. $21,200 was certainly NOT worth my savings!
We contacted APT upon our return to advise of the above and they have brushed us off and denied, denied, denied. Mind you, they were NOT on board to deny?
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