Service was par for the course for HAL; gracious and sincere. This is a ship of a new and different kind for HAL. I missed the promenade with chairs and open, friendly walkways, my wife doesn't spend much time out on the promenade, so she didn't feel deprived. The fitness center is first-rate with lots of treadmill machines (maybe too many) and perhaps a bit shy on weight machines. We loved, loved, loved the new New York Deli with its pizza and sandwiches all cheerfully prepared for you at order time. Never had much of a wait here. Dive In was as expected, making the best in hamburgers and hotdogs. Sometimes a wait but always worth it. The Grand Dutch Cafe was also a surprising hit with us. Have the split pea soup but be careful not to over order with it; it is indeed a meal in itself. Sandwiches were also made at order time and were excellent. Our first time on a ship with Tamarind and again, lovely service and excellent food along with a very nice view at the top of the ship. While we found the main dining room to be very lovely and elegant I also found myself feeling like Jonah in the whale with the large "ribcage" like appearance. It was also very noisy in this venue as if there where no sound absorbent material used in the room. Food was good here but service needed some polish. We found a home at the bar in Billboard Onboard. Not for the entertainment; we found that to be amateurish at best but for the service we received from the bar staff. They were first-rate. Also, we loved going to the Queen's Lounge in the evening for a round or two of BB King's Blues Band. What a show! See my cabin review below. We never felt lost or crowded, even in the much maligned Lido. Those chairs there are heavy though! Just pick your times carefully. I never had a problem finding the same seat each morning at roughly 7:30am. And, there's always room out the back outside. We will be back on board this lovely ship soon!