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We are experienced cruisers - this was our 4th or so cruise. We have sailed on MSC through the years. We chose this ship due to the departure date and exotic itinerary. This was the WORST cruise we have ever taken . All services are more expensive but much worse than at MSC. Every day we returned from the town to the ship there was a huge queue at the buffet and there are not enough tables at the buffet. Breakfast was poorly. In Civitavecchia we were supposed to disembark at 9:00 am but the disembarkation started at 9:25 so we lost the train (had tickets paid 3 weeks before) and wait over one hour for the next one. Water from the toilet was broken for 3 times. The balcony door was broken for every 3 days. Air conditioning made a loud noise and we can't rest at night. Overall, we spend more then 4 hours during our vacation on Costa "Magica" complaining about the conditions and the "hospitality service" was extremely poor and totally hostile to us. Crew did not seem very concerned about issues or complaints - they seemed indifferent to our concerns. We will never sail with Costa Cruises again and would not recommend it for any one.

Bad Experience - No Way Ever Again

Costa Magica Cruise Review by melissa_canada

25 people found this helpful
Trip Details
We are experienced cruisers - this was our 4th or so cruise. We have sailed on MSC through the years. We chose this ship due to the departure date and exotic itinerary.

This was the WORST cruise we have ever taken .

All services are more expensive but much worse than at MSC.

Every day we returned from the town to the ship there was a huge queue at the buffet and there are not enough tables at the buffet.

Breakfast was poorly.

In Civitavecchia we were supposed to disembark at 9:00 am but the disembarkation started at 9:25 so we lost the train (had tickets paid 3 weeks before) and wait over one hour for the next one.

Water from the toilet was broken for 3 times.

The balcony door was broken for every 3 days.

Air conditioning made a loud noise and we can't rest at night.

Overall, we spend more then 4 hours during our vacation on Costa "Magica" complaining about the conditions and the "hospitality service" was extremely poor and totally hostile to us. Crew did not seem very concerned about issues or complaints - they seemed indifferent to our concerns.

We will never sail with Costa Cruises again and would not recommend it for any one.
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