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Sea Adventurer Review

4.5 / 5.0
Editor Rating
10 reviews

Zegrahm - A poor choice for the Antarctic, poor customer service

Review for Sea Adventurer to Antarctica
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cckjmk
6-10 Cruises • Age 80s

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Sail Date: Jan 2016
Cabin:

A Zegrahm cruise on a vintage Quark ship, which they use routinely. We selected Zegrahm for the itinerary. Unfortunately we missed the entire west coast of Antarctica, barely made it to the Peninsula, because the ship wasn't in full working order. A propeller was seriously malfunctioning which Zegrahm knew before we departed. Hence we missed 4 days of the itinerary, arrived late at many landings so light was very poor for photography, landed on Deception Island in total darkness.

Because so9 many clients were unhappy with all the time at sea, Zegrahm finally offered a weak compensation package, which still required considerable haggling. Their offer was largely dependent on future bookings, in other words Zegrahm making more money. A good deal for Zegrahm, not for the clients. After considerable discussion, they finally offered 10% cash on a very expensive, once in a lifetime trip.

In addition, the ship is in dire need of interior renovation, grimy, seats falling out of the lounge banquette.

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