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This was our first cruise and it was well below our expectations overall. The rooms are great, clean and modern with good bathrooms, the crew members are excellent and very hard working, BB King club offered great shows in the evenings. Spa was relaxing if a little crowded at times. Unfortunately, this is it on the plus side. The ship was overcrowded due to design and timing issues. The world stage theater was often crowded with people standing for the duration of the shows, breakfast was running from 7 to 9:30 am and all 2500 people were at breakfast at the same time, this was offensive and reminded us bad school dinners, long waiting time, no self service and poor quality coffee and tea, lunch was a similar experience. In the end we decided to snack in the Dutch cafe, minimal choice but no crowds and good coffee for which you have to pay. However the worst was to come upon our arrival at Geirangerfjord where the ship could not dock due to its size and we had to disembark via small safety boats, instead of 1 hour as promised the whole procedure took 3.5 hours due to technical issues. We were kept waiting for all this time in one small stuffy room. Although this was annoying a rather more worrying question of safety comes to mind. I wonder if in case of a real emergency it will also take 3 hours or longer to get everyone to safety. Moreover our complaints were met with irritation from the staff and not a single word of explanation or apology was given by the captain or the cruise director. The price of land excursions offered on board was 3 times the price for the same trip offered onshore, for the whole 7 days I felt that they kept trying to push us into purchasing additional products and services from Soda and wine package (no drinks are included) to spa products and treatments. Every visit to a spa started and ended with 10 min promotional chat which in the end became tiring We were a group of 8 people and some were experienced cruisers who said that this was the worst cruise ever.

Disappointing Koningsdam

Koningsdam Cruise Review by yulia.clark@gmail.com

26 people found this helpful
Trip Details
  • Sail Date: August 2016
  • Destination: Norwegian Fjords
  • Cabin Type: Verandah Stateroom
This was our first cruise and it was well below our expectations overall.

The rooms are great, clean and modern with good bathrooms, the crew members are excellent and very hard working, BB King club offered great shows in the evenings. Spa was relaxing if a little crowded at times. Unfortunately, this is it on the plus side.

The ship was overcrowded due to design and timing issues. The world stage theater was often crowded with people standing for the duration of the shows, breakfast was running from 7 to 9:30 am and all 2500 people were at breakfast at the same time, this was offensive and reminded us bad school dinners, long waiting time, no self service and poor quality coffee and tea, lunch was a similar experience. In the end we decided to snack in the Dutch cafe, minimal choice but no crowds and good coffee for which you have to pay.

However the worst was to come upon our arrival at Geirangerfjord where the ship could not dock due to its size and we had to disembark via small safety boats, instead of 1 hour as promised the whole procedure took 3.5 hours due to technical issues. We were kept waiting for all this time in one small stuffy room. Although this was annoying a rather more worrying question of safety comes to mind. I wonder if in case of a real emergency it will also take 3 hours or longer to get everyone to safety. Moreover our complaints were met with irritation from the staff and not a single word of explanation or apology was given by the captain or the cruise director.

The price of land excursions offered on board was 3 times the price for the same trip offered onshore, for the whole 7 days I felt that they kept trying to push us into purchasing additional products and services from Soda and wine package (no drinks are included) to spa products and treatments. Every visit to a spa started and ended with 10 min promotional chat which in the end became tiring

We were a group of 8 people and some were experienced cruisers who said that this was the worst cruise ever.
yulia.clark@gmail.com’s Full Rating Summary
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