I spoke to many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. We were told this maiden voyage of "the most luxurious ship in the world" would be truly special and memorable and worth every cent of the considerable price we paid for the privilege of being there. It was neither. It was just another cruise, albeit on a brand new ship (with many ongoing "issues"). In fact the ship was/is nowhere near finished and Regent put little or no thought or effort into making the maiden voyage special or memorable and we are very disappointed and angry at Regents apparent indifference because Lord knows they were made well aware of its loyal and longstanding customers' unhappiness in the mid cruise questionnaire and discussions with the hotel manager and others. This was our 7th Regent cruise and probably our last.
- spacious cabins with plenty of storage and the comfortable bed facing the window/view.
- quality bed linen but it's new so time will tell. Skimpy towels.
- ample shaded outdoor seating in spacious public areas.
- the food was fine for us (we aren't foodies and don't cruise to eat).
- very smooth ride, albeit in always calm seas.
- great coffee in the cafe.
- excellent spa/gym facilities although the private treatment rooms are cramped and claustrophobic with no natural light.
- walking track(s) on deck 12.
- tacky Vegas decor with some cheap carpets already showing signs of damage/wear and tear. Clashing colour schemes and gloomy artwork (subjective I know).
- strong cooking smells in aft corridors.
- poor entertainment with not one "headline" act and boring speakers. Terry Waite?!
- friendly cruise director Ray Solaire is a Regent institution and is very visible among the guests but his puppet/ventriloquist act is now well past its sell by date.
- in suite TV shows/movies/lectures ran on a very limited loop with no updates after the first few days.
- terrible theatre design/decor with obstructed sight lines and dangerous aisle steps.
- surly guest services staff with attitude (pretty standard on a cruise ship)
- inexperienced wait staff lacking supervision/direction, eg, wrong wines poured or no drinks offered at all, especially on the pool deck.
- lukewarm food served on cold plates.
- a general sense of chaos and poor morale behind, and sometimes in front of, the scenes.
- rude, unfriendly, unhappy passengers.
- invisible officers except captain playing happy families with his wife and kids.
- not one gala or formal night.
- it just wasn't the "special" one-off cruise of a lifetime we were promised and paid handsomely for.
- the maiden voyage souvenir certificate/badge we were given was actually created to commemorate the previous so-called christening voyage when the Regent CEO and his mostly comped VIP buddies went for a spin in his new ship. Either a careless oversight or Regent didn't think we'd notice?