Do not go on this ship!!! But do go to Alaska! This was a very poor experience, almost from day one. Before I start just let me say that I have been on about 10 cruses now with 5 different lines. The ship is outdated, and in need of a remodel, with that being said the ships décor was not why I was onboard, Alaska was.

The problems were with food, billing, and lack of communication between the ships departments. The lido deck food was terrible for lunch and dinner, breakfast was ok. The selection is terrible, the food was barely palatable. They were always out of food, or had one side shut down so the lines were very long. I can't tell you how many times they were out of desert, and the hours are very short. There is a hamburger/hotdog walk through window that served terrible hamburgers!! (The fries were ok.) They need to drop the cook in America for a month to learn what a hamburger should taste like. Main dining was hit or miss. The specialty restaurants were fine, when they say its a steak house order the steak, not the fish like I did.

The billing was a huge problem. There was an issue with a PREPURCHASED excursion through Holland America that the ship had nothing to do with. We printed our folio the first night to check the account credit we should have and saw that all of our excursions had been canceled and rebooked with the balance being billed on our folio. We talked to front desk, they were USELESS!!!! Told me to speak with the shore excursion desk, they had to go the night auditor. Check the next day nothing was done, went is the same circle, day three same circle, no department would let me speak to a manager. We finally got the person over the shore excursions on the second to last day of the trip and she was able to get it fixed. I waisted over 6 hours of my vacation on this. Check your bill, frequently! Read more