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Brilliance of the Seas Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
1,584 Reviews

Disappointed to Say the Least

Brilliance of the Seas Cruise Review by bostonshovel

5 people found this helpful
Trip Details
  • Sail Date: Jul 2016
  • Destination: the Western Mediterranean
  • Cabin Type: Deluxe Ocean View Stateroom with Balcony

This cruise was somewhat of a disappointment for us as we were on our Honeymoon but also for the 2 other couples we met while on their honeymoon.

1.) The staff was miserable!

2.) The food was edible at best. It took 10 days for them to finally start cooking a decent burger in the Windjammer. Hot dogs were horrible.

3.) Dining room waiter was completely rude and useless. To the point we only went back 1 time as he had an excuse for everything.

4.) KIDS! at one point 19 teenagers in 1 hot tub. Out of the 2 hot tubs you could hardly even get in them as they sat in them all day. Pool staff watching the pool and there was no consistency in discipline to these kids. Now granted their parents should be watching the children more than the cruise staff but we all know thats not the case. Even in the Solarium they kids would flock there and take over the hit tub. Now and then they were told to leave but never constant.

5.) SPLASHING along with the kids comes the splashing and when people cant even read a book by the pool that is a problem. Now I have a child so I am not kid hating here but no discipline from the staff or again the parents.

6.) Izumi- HORRIBLE! We went 1 night and the second to last night. On night 1 we were told no Edamame or Dumplings as they just loaded. Completely understand. However on the second visit still no Edamame or Dumplings and we were told it was because they didnt order the proper stuff. Asked for a Bud Light was told with attitude they would have to go downstairs. Again not my problem. Was asked if I would want a Japanese beer, sure I said give me a Sapporo...They had none left...Why am I paying for this.

7.) Room Service- Slow and sent raw pizza, forgot to send breakfast on the morning we had an excursion. Now in their defense, they did send chocolate strawberries as a apology. Atleast they made it right.

8.) Guest Services - We had the premium package and any time we had a bottle of wine we had to chase them for the 20% off. They say it is automatic but watch your Sea Pass. Also I had to fight with them and the corporate office after noticing that onboard credit was missing.

9.) Internet constantly dropping off.

10.) Windjammer hours. We would be on a excursion all day in Italy and get back to the ship sometimes after 4pm..The buffet was closed.

11.) Rita's -DONT WASTE YOUR MONEY! This is a joke of a Mexican Restaurant. If you want nacho's make them yourself in the windjammer using the add-ons for the baked potatoes as that is what they were doing.

12.) Casino paid out crap

13.) Entertainment there was some good shows but they only ran them 1 time and on days you were all over the place. There was a magician everyone raved about but he only performed 1 time and that was it.

14.) Murder Mystery - Horrible. Glorified dinner in Giovannis with free red and white wine and a horrible "Who Dunnit" Performance

15.) Upkeep I know it was a old ship but it is in need of paint and varnish.

16.) Nothing special really for Honeymooners minus a lunch.

The few good points I have

1.) Patrick the room steward was an absolute professional and was always there. He was a highlight for us.

2.) Casino bartenders were on point and happy to serve you

3.) Chopps! Great steak

4.) Giovanni's - Our watier Antonio was awesome. Great wine recommendations and all around pleasure.

5.) Pavlo at the pool bar...AWESOME!

6.) Honeymooners lunch allowed us to meet 2 fantastic couples we spent a lot of time with.

those are just some of the complaints I have. I will say that our travel agent should have some out and told us this would NOT be a good cruise for Honeymooners as the kids were over bearing. Just had no romance at all.


bostonshovel's Full Rating Summary
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Cabin Review

Deluxe Ocean View Stateroom with Balcony
Cabin E3 7594

Loud location. We were right near the elevators, outside the internet cafe however you heard everything and everyone walking by your room. Also if you wanted a early night this is not the room as you hear everything in the centrum.


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bostonshovel
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