We went on an 11-night cruise in the Western Mediterranean, including Tenerife and Madeira, in June 2016. This was our sixteenth cruise, our first on a Costa ship. We decided to sail with Costa despite the mostly negative reviews on Cruise Critic and elsewhere because of the itinerary and because we previously had defied negative reviews of MSC and had a very positive experience with them.
Embarkation was at Savona and was very badly organised. We waited for over an hour sitting around in a building in the port along with a huge crowd of other passengers before being allowed to board. Far less efficient than our experiences with Princess, Norwegian, MSC and Royal Caribbean.
We had booked a suite and this gave us priority in boarding and when we were taken to our cabin we were very pleased with the accommodation. The quality of the accommodation was the most positive aspect of the cruise. However, when we looked around for the coffee machine which had been promised in the brochure and asked where it was we were told that the coffee machines had not been delivered and would not be available. Another disappointment was that our “private butler” turned out to be just another cabin steward serving a whole number of suites. Also, our daily bowl of fresh fruit was seldom really fresh with wrinkled peaches and plums and apples with rotten brown blemishes on them.