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Azamara Journey Review

4.5 / 5.0
Editor Rating
784 reviews
67 Awards

Beware Guarantee bookings and Accessible Cabins 6057 and 6059 on Azamara

Review for Azamara Journey to Europe
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Karen MH
10+ Cruises • Age 50s

Rating by category

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Additional details

Sail Date: Aug 2016
Cabin: Club Continent Suite
Traveled with children

We are a party of 6 and have just spent a week on Azamara Journey from 02/08/2016, sailing from Venice to Rome via Croatia, Montenegro, Corfu and Sicily.

The refurbishment of Azamara Journey in January 2016 does not hide the age of the ship, but it does make it a pleasant combination of nostalgic, old ship elegance and contemporary touches and convenience. Save for one issue (see the cabin review below) we had an enjoyable cruise. The crew were fantastic. They could not have been more helpful or concerned for their passengers.

Our group ranged in age from 17 to 79 years. The older (50+) members of our group were representative of the majority of passengers and enjoyed the ship. We would counsel against taking children on this ship. Young children are not really tolerated (there were several reminders issued to keep them in check) and our 17 and 19 year olds found the ship too small and very dull.

Cabin Review

Club Continent Suite

Cabin N2

We should explain the "terrible" rating we gave to cabins 6057 & 6059.

This review is intended to prevent others being lured into the same trap as we (and others before us) were lured into.

We booked two "Club Continent" Suites on a Guarantee W status. When we checked in, we found that we had been allocated cabins 6057 and 6059. On enquiry, it transpired that cabins 6057 and 6059 have recently been re-fitted and have been upgraded by Azamara from accessible Veranda cabins to accessible Club Continent Suites (although, until the last week or so, the Azamara website did not reflect this change). Apart from cabins 6057 and 6059, all the Club Continent Suites are on Deck 8.

Cabins 6057 and 6059 do not look like Club Continent Suites as shown on the website. They are adapted accessible suites. They are marginally smaller and whilst the room decor is the same as Club Continent Suites, they have functional, heavily adapted bathrooms and raised desk/dressing table heights to suit wheelchair users, but nobody else. So, unless you require an adapted suite, or you are otherwise happy with an adapted suite, we would recommend against booking cabins 6057 or 6059 or booking a Club Continent GTY W class suite on Azamara.

Whilst we were not concerned about being on Deck 6, we were seriously disappointed with the cabin allocation, as we did not have the attractive bathroom we bargained for, or a functioning desk/dressing table.

We were more particularly disappointed with the attitude of the Azamara Head office in Miami, who told us that, contrary to their own terms and conditions, a GTY booking does NOT secure you a minimum type of cabin. They also chose to ignore our suggestion that the disabled people on board the ship might have welcomed a free upgrade to suites adapted to their needs. Don't expect any customer service once they have your money.

Port Reviews

Dubrovnik

We did not go on any arranged excursions, so cannot rate them

Kotor

We did not go on any arranged excursions, so cannot rate them

Taormina (Messina)

We did not go on any arranged excursions, so cannot rate them

Venice

We did not go on any arranged excursions, so cannot rate them

Corfu

We did not go on any arranged excursions, so cannot rate them

Sorrento

We did not go on any arranged excursions, so cannot rate them

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