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Crystal Serenity Review

5.0 / 5.0
Editor Rating
0 reviews
43 Awards

Some small niggles but another excellent Crystal cruise

Review for Crystal Serenity to Alaska
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6-10 Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jul 2016
Cabin: Deluxe Stateroom with Picture Window

This was a repeat cruise for me, having done one very similar on Crystal Symphony in 2011, but this time with my mother and sister. Very little to criticise really, other than what seemed like 100 out of control children on board, perhaps not Crystal's fault but we thought they could have done more to stop them running up and downstairs, along corridors and pushing in front for everything, who knows where their parents were?

Embarkation was very stressful, we were directed to a queue which we waited in for nearly an hour, only to then be told it was only for US residents and we didn't need to be in it. Once we got into the right queue we waited for another hour until I managed to get us put to front, owing to my mothers age. Otherwise we would still be waiting, not a great start!! But otherwise everything was up to normal Crystal standards (this was cruise number eight with them). Food was good, although MDR very noisy as it always seems to be, on a couple of occasions Crystal made things difficult by timetabling tours and departures which forced everyone to try and have lunch at the same time, that could easily have been avoided.

Although this was billed as a wine and food festival it was nothing like that - one cooking demonstration from Nobu who we couldn't understand, and that was just about assembling sushi - and that was it!! That's hardly a "festival" Crystal.Housekeeping was excellent, we especially enjoyed Palm Court (although I personally think the one on Symphony is way more sophisticated.)

Cabin Review

Deluxe Stateroom with Picture Window

Cabin C3

First time on deck 7 and I missed having a balcony, a little unnerving that you can see people walking past your window but from the outside the glass is reflective, still took some getting used to. Room is small but well appointed, although quite a few scuff marks and signs of wear and tear, I wonder if they will keep refurbishing given they have new ships coming?

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