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We had a great time, but as quite a few other reviews suggest, Crystal is slipping. The service in the main dining room was atrocious. The server was so confused by the orders that my wife something with lobster, which she is very allergic to, and so Heidi was sick all night. I would have expected at least a token from the ship. The rest of the time, service was just garden-variety mediocre, with no one coming by etc. I've had much better service on Disney and even NCL. To a lesser extent, it was clear throughout the ship that "tips included" means "we don't have to try that hard." Of course people did things they were supposed to, but it was perfunctory. The Bistro and Lido Deck were prime examples of lackluster service. Some cost-cutting is apparent, too. They used to have lavish lunch buffets with ice sculptures. None now. The ship is also looking dated, especially the common rooms and the atrium. Celebrity Solstice Class has a better hard product. Pluses: both speciality restaurants, Vintage Room (though it's overpriced given that food and wine are already included), logistics (embarkation, etc.). The shows are still great. The piano player in Avenue Saloon (Perry) was fantastic. The speakers and classes are still a cut above. Needless to say, it was still a great cruise, but the slipping standards are disappointing.

Crystal has slipped in the last few years but still a great cruise

Crystal Serenity Cruise Review by nova1

11 people found this helpful
Trip Details
  • Sail Date: July 2016
  • Destination: Alaska
We had a great time, but as quite a few other reviews suggest, Crystal is slipping.

The service in the main dining room was atrocious. The server was so confused by the orders that my wife something with lobster, which she is very allergic to, and so Heidi was sick all night. I would have expected at least a token from the ship. The rest of the time, service was just garden-variety mediocre, with no one coming by etc. I've had much better service on Disney and even NCL.

To a lesser extent, it was clear throughout the ship that "tips included" means "we don't have to try that hard." Of course people did things they were supposed to, but it was perfunctory. The Bistro and Lido Deck were prime examples of lackluster service.

Some cost-cutting is apparent, too. They used to have lavish lunch buffets with ice sculptures. None now.

The ship is also looking dated, especially the common rooms and the atrium. Celebrity Solstice Class has a better hard product.

Pluses: both speciality restaurants, Vintage Room (though it's overpriced given that food and wine are already included), logistics (embarkation, etc.). The shows are still great. The piano player in Avenue Saloon (Perry) was fantastic. The speakers and classes are still a cut above.

Needless to say, it was still a great cruise, but the slipping standards are disappointing.
nova1’s Full Rating Summary
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Ages 13 to 15
Ages 16+
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