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Kudos to the staff and crew of the Viking ship Ingvi! We embarked on the Ingvi on July 16, 2016 and from the moment we boarded the vessel to the moment we left, we have nothing but rave reviews for their excellent service, professional demeanor and personal interactions. The embarkation process, including transfer to the boat from the airport, boarding and accommodation while we waited for our cabin to be prepared (we arrived very early, so passengers from the previous cruise were still disembarking), was extremely smooth. During that process, we got acquainted with the reception desk staff, Nikolina, Viktoria and Alexsandre, as well as the Hotel Manager, Krisztina, folks who we would see and talk to daily throughout the cruise. Within a few days they knew us by name AND cabin number and always cheerfully assisted us with whatever issues we were having at the time. The issues that arose were generally procedural items: - Collecting shore cards pre-excursions - Swapping out audio devices for the excursions when we forgot to recharge overnight - Questions about onboard scheduling As it was raining when we got on the ship (the only one thing that the Ingvi staff seemed to be unable to control), we were only willing to tour the interior parts of the ship, initially. From the get-go, the ship seemed to be extremely clean and tidy, well managed and classy. Our opinion of this aspect of the ship never wavered, as the ship was perfectly maintained throughout the voyage. We met our cabin attendant, Benjamin, almost immediately upon being given access to our cabin. He was very personable, always with a smile and pleasant word. He did a wonderful job maintaining the cleanliness of the room and providing us with pleasant surprises like bedtime chocolates and towel origami (he left us with several animals assembled entirely from bath towels, including an elephant and bulldog). One feeling you will never experience if you take a Viking cruise is one of hunger. The dining experience aboard the Ingvi was exceptional. From the selection, quality and flavor of food, to the service, we were never left wanting. Mostly because, if you found yourself wanting anything, there was always a member of the staff, from our maître d'hôtel, Nina, to our many servers, including Marlon, Alexandru, Joanna, Richard, and even the executive chef, Denes, to address your desire immediately. As we sailed from country to country, the cuisine included regional specialities, in addition to many alternate selections. The regional specialities included foods like: Hungarian goulash and Dobas torté, German bratwurst and sauerkraut and Black Forest cake. All of the food was delicious and there wasn't a sugary treat that we didn't pass up! Not until the third day of the trip did we venture out onto the upper deck (it rained throughout our the first two days, so there was no reason to explore), where we were to spend hours at a time watching the scenery sail by. Like the interior of the ship, the exterior was extremely well maintained, with all passenger-accessible areas remaining organized and tidy throughout the cruise. The ship was in fantastic condition. The program director for our ship was Rob Wheatley from South Africa. He was fantastic. Extremely approachable, always amusing, he ran a very good program. From excursions to onboard entertainment, Rob coordinated all aspects of the experience. He was careful to explain the level of activity (or difficulty) of some of the excursions and was always prepared to offer alternate choices in town if the terrain was steep or included many steps that might prove difficult for some of the passengers. When describing the many optional excursions, he provided objective information about each, never pushing any of the excursions on us. Rob made sure that every passenger was able to participate in the activities of their choosing. The evening and nightly entertainment was provided by a gifted musician from Hungary, Danny. During cocktail hours before and after dinner, he would fill the lounge with beautiful piano music. He played a wide variety of styles, ranging from classical and easy listening music while people were quietly enjoying cocktails, to upbeat jazz and rock songs that people could sing along with and dance to late into the night. We love to dance, and he seemed to revel in playing dance music for us, ranging from slow waltzes and foxtrots to upbeat swings and cha-chas. Danny came prepared, but was open to any song suggestions made. How wonderful to have such an amazing pianist with us the entire cruise! In addition to Danny, our program director arranged for some unique local entertainment, including a Klesmer group, glass-blowing demonstration, and a classical duo, piano and violin, who knocked our socks off with their amazing performances! The Grand European Tour was truly spectacular with the ports of call and excursions that were offered, both included and optional. The included walking tours were led by guides that were extremely knowledgeable and eager to share information about the people, the history, and the culture of the cities. They would add personal anecdotes to help the information come alive to us. Viking did a fabulous job of not just showing us beautiful cities, but helped us learn and understand more about the cities we were viewing. Optional excursions were varied and included musical concerts, food, wine or beer tastings, castle visits, museums, and even other nearby cities not on the standard itinerary like Salzburg or Munich. Our favorite was the Top of the Town tour in Cologne, where we were taken to the top of the cathedral, inside and outside, and were provided with an incredible history of the cathedral as well as breathtaking views of the city from on high. By the time we disembarked from the ship two weeks later, we felt as if we were family of most of the staff. They truly went above and beyond in their service to guests, to us. They genuinely seemed happy to help us with any needs that we had. The staff usually anticipated any needs and had provided us with most things before we even had to ask. They far exceeded any expectations we had coming onto the ship. The services they provided and the attention they gave us were personalized and individualized. Upon leaving the ship, we found ourselves saddened to leave our new family members, the staff, and even shed a few tears knowing how much we would miss them. Now that our cruise is over, and we reflect on our amazing vacation, we are most grateful for having selected Viking as our cruise line. The top of the line service, memorable staff, amazing excursions, and fantastic ship all contributed in making memories that will last a lifetime. Thank you, Viking! We look forward to our next adventure with you!

Luxurious Experience Aboard the Viking Ingvi

Viking Ingvi Cruise Review by bwalker@byli.com

4 people found this helpful
Trip Details
  • Sail Date: July 2016
  • Destination: Europe River
  • Cabin Type: Veranda Stateroom
Kudos to the staff and crew of the Viking ship Ingvi!

We embarked on the Ingvi on July 16, 2016 and from the moment we boarded the vessel to the moment we left, we have nothing but rave reviews for their excellent service, professional demeanor and personal interactions.

The embarkation process, including transfer to the boat from the airport, boarding and accommodation while we waited for our cabin to be prepared (we arrived very early, so passengers from the previous cruise were still disembarking), was extremely smooth. During that process, we got acquainted with the reception desk staff, Nikolina, Viktoria and Alexsandre, as well as the Hotel Manager, Krisztina, folks who we would see and talk to daily throughout the cruise. Within a few days they knew us by name AND cabin number and always cheerfully assisted us with whatever issues we were having at the time.

The issues that arose were generally procedural items:

- Collecting shore cards pre-excursions

- Swapping out audio devices for the excursions when we forgot to recharge overnight

- Questions about onboard scheduling

As it was raining when we got on the ship (the only one thing that the Ingvi staff seemed to be unable to control), we were only willing to tour the interior parts of the ship, initially. From the get-go, the ship seemed to be extremely clean and tidy, well managed and classy. Our opinion of this aspect of the ship never wavered, as the ship was perfectly maintained throughout the voyage.

We met our cabin attendant, Benjamin, almost immediately upon being given access to our cabin. He was very personable, always with a smile and pleasant word. He did a wonderful job maintaining the cleanliness of the room and providing us with pleasant surprises like bedtime chocolates and towel origami (he left us with several animals assembled entirely from bath towels, including an elephant and bulldog).

One feeling you will never experience if you take a Viking cruise is one of hunger. The dining experience aboard the Ingvi was exceptional. From the selection, quality and flavor of food, to the service, we were never left wanting. Mostly because, if you found yourself wanting anything, there was always a member of the staff, from our maître d'hôtel, Nina, to our many servers, including Marlon, Alexandru, Joanna, Richard, and even the executive chef, Denes, to address your desire immediately.

As we sailed from country to country, the cuisine included regional specialities, in addition to many alternate selections. The regional specialities included foods like: Hungarian goulash and Dobas torté, German bratwurst and sauerkraut and Black Forest cake. All of the food was delicious and there wasn't a sugary treat that we didn't pass up!

Not until the third day of the trip did we venture out onto the upper deck (it rained throughout our the first two days, so there was no reason to explore), where we were to spend hours at a time watching the scenery sail by. Like the interior of the ship, the exterior was extremely well maintained, with all passenger-accessible areas remaining organized and tidy throughout the cruise. The ship was in fantastic condition.

The program director for our ship was Rob Wheatley from South Africa. He was fantastic. Extremely approachable, always amusing, he ran a very good program. From excursions to onboard entertainment, Rob coordinated all aspects of the experience. He was careful to explain the level of activity (or difficulty) of some of the excursions and was always prepared to offer alternate choices in town if the terrain was steep or included many steps that might prove difficult for some of the passengers. When describing the many optional excursions, he provided objective information about each, never pushing any of the excursions on us. Rob made sure that every passenger was able to participate in the activities of their choosing.

The evening and nightly entertainment was provided by a gifted musician from Hungary, Danny. During cocktail hours before and after dinner, he would fill the lounge with beautiful piano music. He played a wide variety of styles, ranging from classical and easy listening music while people were quietly enjoying cocktails, to upbeat jazz and rock songs that people could sing along with and dance to late into the night. We love to dance, and he seemed to revel in playing dance music for us, ranging from slow waltzes and foxtrots to upbeat swings and cha-chas. Danny came prepared, but was open to any song suggestions made. How wonderful to have such an amazing pianist with us the entire cruise!

In addition to Danny, our program director arranged for some unique local entertainment, including a Klesmer group, glass-blowing demonstration, and a classical duo, piano and violin, who knocked our socks off with their amazing performances!

The Grand European Tour was truly spectacular with the ports of call and excursions that were offered, both included and optional. The included walking tours were led by guides that were extremely knowledgeable and eager to share information about the people, the history, and the culture of the cities. They would add personal anecdotes to help the information come alive to us. Viking did a fabulous job of not just showing us beautiful cities, but helped us learn and understand more about the cities we were viewing. Optional excursions were varied and included musical concerts, food, wine or beer tastings, castle visits, museums, and even other nearby cities not on the standard itinerary like Salzburg or Munich. Our favorite was the Top of the Town tour in Cologne, where we were taken to the top of the cathedral, inside and outside, and were provided with an incredible history of the cathedral as well as breathtaking views of the city from on high.

By the time we disembarked from the ship two weeks later, we felt as if we were family of most of the staff. They truly went above and beyond in their service to guests, to us. They genuinely seemed happy to help us with any needs that we had. The staff usually anticipated any needs and had provided us with most things before we even had to ask. They far exceeded any expectations we had coming onto the ship. The services they provided and the attention they gave us were personalized and individualized. Upon leaving the ship, we found ourselves saddened to leave our new family members, the staff, and even shed a few tears knowing how much we would miss them.

Now that our cruise is over, and we reflect on our amazing vacation, we are most grateful for having selected Viking as our cruise line. The top of the line service, memorable staff, amazing excursions, and fantastic ship all contributed in making memories that will last a lifetime. Thank you, Viking! We look forward to our next adventure with you!
bwalker@byli.com’s Full Rating Summary
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Cabin Review

Veranda Stateroom
Cabin B 225
Our cabin was a Veranda stateroom. It was far from roomy, but then, it was on a riverboat, so what's to be expected? It was, however, more than comfortable, indeed it was cozy. By the end of the cruise, it felt like home.

From the under-bed storage to closets and dressers, there was ample storage for all of our belongings, including our 4 suitcases (okay, we didn't pack light...), all of our clothes, and, in the end, all of our souvenirs.

The room included amenities such as: a safe, a refrigerator, power outlets for both US and European devices, ample counter space, and a TV.

There was excellent lighting, with a nice feature: by inserting your room key into a slot next to the door, lighting in the cabin would be restored to the state the it was in when the key was previously removed, so that you didn't have to go searching for light switches in the dark upon entering the room. Cool feature!
Middle Deck Balcony Cabins

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