We chose the cruise for the destinations. Which on 50% of the time was as expected. The others were not as advertised. We had to pay extra to get into the local towns, even when using their shuttle services. In Dubrovnik, they charged $12 per person, they told passengers they needed to purchase tickets before they left the ship, so passengers panicked and purchased. When in Dubrovnik you could get a taxi, seating 5 people for 13 euros, to the town. Something they didn't tell you. They did this on 3 destinations throughout the cruise.
Drinks - When booking there cruise at Thomas Cook we were asked and agreed to pay all gratuities before embarking the ship. On arrival we found out we had to pay an 18% gratuity charge for every drink purchased, which they call a service charge, but is on the receipt as a gratuity. When sitting on the open decks not one bar member came around to offer drinks. We always had to go and get our own drink from the bar.
Entertainment - In 11 days, we received 2 very poor shows from the show team. We never saw them around the ship socialising with other passengers and when asking about them was told they were rehearsing. If this was the case the show would have been a lot better than it was. On Thomson cruises, the show team do a show every day and a live cabaret or deck party. Even with that amount of shows, the quality is far superior to royal caribbean.
The cabin was clean and well kept. The cabin steward was efficient and always approachable and friendly.
Lovely port but very badly organised.
Lovely port, but the ship staff and crew scare people when getting off saying that the queues would be massive. Which they weren't.
Great port for shopping, can buy anything from there.
You are always docked miles from the town and have to pay extra to get into town.
Lovely, small and quaint little place. Lovely people.
Way too many people there now. you have to pay about 20 euros per person to get in to St Marks square. Not on. They didn't even mention the people mover, which was 1 euro per person and takes you to the edge of venice.