Unlike some I didn't experience any poor service at all. In fact I preferred the style compared to American ships I've been on which I tend to find the staff too intrusive. Similarly the embarkation and disembarkation went very well indeed by comparison to earlier cruises.
The itinerary was excellent and proximity of the ship to the target town was always spot on.
The ship itself is getting rather tired I have to agree. Several times in the Crow's Nest bar it was impossible to see out of some of the windows as it was completely obscured. I'm not sure if this was condensation or something else but not something I'd expect.
Comfortable, reasonable space. View a little restricted but not bad.
Pretty town. The funicular is great but buy ticket online before you go as there is an enormous queue for them at the port.
Beautiful views on the Flåm railway. Pre-book your ticket well in advance (months!) or you'll struggle to get a ticket and end up paying for a ship excursion.
Lovely little town with breathtaking views wherever you wander. I'm not a fan of heights so I avoided the excursions but I'm sure they are well worth doing.