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In the middle of the night on our second night out, the bathroom drain began to back up and filled the room with sewage water. Four cabins on Riviera deck aft flooded. The smell was horrendous. A call to customer service had plumbers down to work on the drains A man from guest services also arrived to find us new rooms. So after about a half hour of waiting around in the hall (the adults from the cabins) they found us new cabins. (So much for the story that they are fully booked and you can't change a cabin once you board.) In two of the rooms, there were children asleep in the beds. They had to be carried out by family in order to avoid walking in the flooded rooms. One of the children was my grandson, and I was able to get him into another family member's room nearby (which did not flood.) Then we had to pack everything (walking around on the wet floor) ourselves and move to another cabin. This was at 2:00 in the morning. It was a nightmare, and Carnival gave us a measly $54 for our trouble. The new cabin was between two rooms full of unsupervised teenagers who made noise all night. There was a large group of teenagers on the ship, some organized group, and I never saw any of them with adult supervision. The noises from the girls' rooms on either side of us with their boy visitors made it abundantly clear no adult was monitoring what was going on. The group was all over the ship, rudely shouting and taking up most of the seating areas. No adult was ever with them. I would estimate there were about five dozen of these children running loose. Customer service was bad. No one ever answered the phone at the number to make reservations for the Suess breakfast, and on the third day, I went to the front desk where they made the reservation for me by email. For some reason, my card was refused on the second day, and I had to go give them another credit card. In all, I made about five visits to the front desk, and I got service, but not much in the way of apology or smile (with the exception of a supervisor named Dorothy who gave me the token $54.) A girl working at the muster station putting bracelets on kids (for safety reasons) does not like her job. She was short and just this side of rude to my grandsons, and to me when I asked a question about the bracelets. I wish I had caught her name. She was blonde, wore glasses, and apparently worked in the youth center. She needs a new job. The wait staff in dining was uneven (we had "Your Time") but most were very friendly and efficient. The bar staff around the ship was always good. The food on the trip was mostly good. The Guy's burger was delicious. The buffet sandwiches were also very good. The American Table concept isn't my favorite, but I found something I liked each night, as did my grandsons. They loved the ice cream in the buffet. The youth program was fine, not outstanding as we have experienced on other lines, but the kids enjoyed playing the games. They did very little, however, in the way of arts and crafts. Outside of the kids' facilities, the boys had lots of fun at the water slide and playing mini golf. We took the kids to the Suess events, which they enjoyed, but we didn't see any other entertainment. Most of the time, we payed in the Casino (whose staff is a notch above the rest of the ship in terms of helpfulness and smiles.) We did not go on any ship-sponsored excursions since we have been to the ports of call before. You get what you pay for, I am told. This cruise was the only thing available at the time we had to go somewhere, so the fact that it was cheaper than our usual cruises (not on this line) made it somewhat more attractive. It turned out to be pretty bad, and I won't be on Carnival again any time soon if I can at all avoid it.

Literal nightmare on Riviera deck

Carnival Inspiration Cruise Review by shredie

5 people found this helpful
Trip Details
In the middle of the night on our second night out, the bathroom drain began to back up and filled the room with sewage water. Four cabins on Riviera deck aft flooded. The smell was horrendous. A call to customer service had plumbers down to work on the drains A man from guest services also arrived to find us new rooms. So after about a half hour of waiting around in the hall (the adults from the cabins) they found us new cabins. (So much for the story that they are fully booked and you can't change a cabin once you board.) In two of the rooms, there were children asleep in the beds. They had to be carried out by family in order to avoid walking in the flooded rooms. One of the children was my grandson, and I was able to get him into another family member's room nearby (which did not flood.) Then we had to pack everything (walking around on the wet floor) ourselves and move to another cabin. This was at 2:00 in the morning. It was a nightmare, and Carnival gave us a measly $54 for our trouble.

The new cabin was between two rooms full of unsupervised teenagers who made noise all night. There was a large group of teenagers on the ship, some organized group, and I never saw any of them with adult supervision. The noises from the girls' rooms on either side of us with their boy visitors made it abundantly clear no adult was monitoring what was going on. The group was all over the ship, rudely shouting and taking up most of the seating areas. No adult was ever with them. I would estimate there were about five dozen of these children running loose.

Customer service was bad. No one ever answered the phone at the number to make reservations for the Suess breakfast, and on the third day, I went to the front desk where they made the reservation for me by email. For some reason, my card was refused on the second day, and I had to go give them another credit card. In all, I made about five visits to the front desk, and I got service, but not much in the way of apology or smile (with the exception of a supervisor named Dorothy who gave me the token $54.)

A girl working at the muster station putting bracelets on kids (for safety reasons) does not like her job. She was short and just this side of rude to my grandsons, and to me when I asked a question about the bracelets. I wish I had caught her name. She was blonde, wore glasses, and apparently worked in the youth center. She needs a new job.

The wait staff in dining was uneven (we had "Your Time") but most were very friendly and efficient. The bar staff around the ship was always good. The food on the trip was mostly good. The Guy's burger was delicious. The buffet sandwiches were also very good. The American Table concept isn't my favorite, but I found something I liked each night, as did my grandsons. They loved the ice cream in the buffet.

The youth program was fine, not outstanding as we have experienced on other lines, but the kids enjoyed playing the games. They did very little, however, in the way of arts and crafts. Outside of the kids' facilities, the boys had lots of fun at the water slide and playing mini golf.

We took the kids to the Suess events, which they enjoyed, but we didn't see any other entertainment. Most of the time, we payed in the Casino (whose staff is a notch above the rest of the ship in terms of helpfulness and smiles.) We did not go on any ship-sponsored excursions since we have been to the ports of call before.

You get what you pay for, I am told. This cruise was the only thing available at the time we had to go somewhere, so the fact that it was cheaper than our usual cruises (not on this line) made it somewhat more attractive. It turned out to be pretty bad, and I won't be on Carnival again any time soon if I can at all avoid it.
shredie’s Full Rating Summary
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Ages 10 to 12
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Cabin Review

Interior
Cabin 4A R233
The first cabin was R229. This is the one with the sewage flood. The replacement cabin was R194. It was dry but very noisy.
Riviera Deck Inside Cabins, Outside Cabins