In the middle of the night on our second night out, the bathroom drain began to back up and filled the room with sewage water. Four cabins on Riviera deck aft flooded. The smell was horrendous. A call to customer service had plumbers down to work on the drains A man from guest services also arrived to find us new rooms. So after about a half hour of waiting around in the hall (the adults from the cabins) they found us new cabins. (So much for the story that they are fully booked and you can't change a cabin once you board.) In two of the rooms, there were children asleep in the beds. They had to be carried out by family in order to avoid walking in the flooded rooms. One of the children was my grandson, and I was able to get him into another family member's room nearby (which did not flood.) Then we had to pack everything (walking around on the wet floor) ourselves and move to another cabin. This was at 2:00 in the morning. It was a nightmare, and Carnival gave us a measly $54 for our trouble.

The new cabin was between two rooms full of unsupervised teenagers who made noise all night. There was a large group of teenagers on the ship, some organized group, and I never saw any of them with adult supervision. The noises from the girls' rooms on either side of us with their boy visitors made it abundantly clear no adult was monitoring what was going on. The group was all over the ship, rudely shouting and taking up most of the seating areas. No adult was ever with them. I would estimate there were about five dozen of these children running loose.

Customer service was bad. No one ever answered the phone at the number to make reservations for the Suess breakfast, and on the third day, I went to the front desk where they made the reservation for me by email. For some reason, my card was refused on the second day, and I had to go give them another credit card. In all, I made about five visits to the front desk, and I got service, but not much in the way of apology or smile (with the exception of a supervisor named Dorothy who gave me the token $54.) Read more