Aurora Review

4.0 / 5.0
302 reviews

Poor service, bland food, tired and dirty ship Highlight was SINDHU restaurant

Review for Norwegian Fjords Cruise on Aurora
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10+ Cruises • Age 70s

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Value for Money
Public Rooms

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Sail Date: Jul 2016
Cabin: Inside Stateroom with Shower

Wanted to experience the Norwegian fjords 1. Could not enjoy the views as the windows were absolutely filthy 2.Embarkation and disembarkation was a nightmare ,staff had not a clue about crowd control,disabled left to wait in the rain when embarking on ship after being ashore. Arrogant,ignorant staff treating us like children,no thought about the elderly or the disabled ,no smiles,very little interaction with passengers . 3.Food in Horizons was bland quite ordinary.Serving staff when asked what dish was what ( some dishes had no label identifications) had no clue to what was being served .Very slow to refill food displays ,waiting staff distant,sour faced, unhelpful.

4 Entertainment manager,and two of the staff who welcomed passengers to the Curzon theatre for the nightly shows would have been better employed at aButlins holiday camp.

5.Breakfast in Medina restaurant waiting staff pointed us to a table,and carried on talking with other staff,we were left to walk thro the restaurant and find the appointed table

Cabin Review

Inside Stateroom with Shower

Cabin OB


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