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The Maiden Voyage of "The most luxurious ship ever built" should be so exiting and I was very exited. I have travelled with Regent many times and have always been more than happy with the ship and the service, after all you just want to be pampered and spoilt. I am sorry to say I feel neither of these emotions. The ship is gloomy with black marble everywhere plus black woodwork, paint, chairs, I could go on. Lights are dim glass in the windows at the front of the ship is tinted beyond you being able to truly see out of them. They have built some in your face suite that means you are unable to walk around the ship outside making the whole experience very claustrophobic. This is all subjective though, maybe it is just me that hates gloom. What is truly gloomy though is the appalling service in what Regent call their speciality restaurants. We had to wait over an hour for our main course and the whole sorry experience lasted 3 hours. Even if the food had been excellent this long to take over a meal is unacceptable. The food though was mediocre trying to be clever with food and merely ruining good ingredients. Regent should be looking after their first paying guests on this ship instead of pandering to the head honchos from Regent and their suppliers who are on board. They have shown utter contempt for their loyal passengers.

A Very Unhappy Experience

Seven Seas Explorer Cruise Review by Teatowel

670 people found this helpful
Trip Details
  • Sail Date: July 2016
  • Destination: Mediterranean
  • Cabin Type: Concierge Suite
The Maiden Voyage of "The most luxurious ship ever built" should be so exiting and I was very exited. I have travelled with Regent many times and have always been more than happy with the ship and the service, after all you just want to be pampered and spoilt.

I am sorry to say I feel neither of these emotions. The ship is gloomy with black marble everywhere plus black woodwork, paint, chairs, I could go on. Lights are dim glass in the windows at the front of the ship is tinted beyond you being able to truly see out of them. They have built some in your face suite that means you are unable to walk around the ship outside making the whole experience very claustrophobic. This is all subjective though, maybe it is just me that hates gloom. What is truly gloomy though is the appalling service in what Regent call their speciality restaurants. We had to wait over an hour for our main course and the whole sorry experience lasted 3 hours. Even if the food had been excellent this long to take over a meal is unacceptable. The food though was mediocre trying to be clever with food and merely ruining good ingredients.

Regent should be looking after their first paying guests on this ship instead of pandering to the head honchos from Regent and their suppliers who are on board. They have shown utter contempt for their loyal passengers.
Teatowel’s Full Rating Summary
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Cabin Review

Concierge Suite
Cabin D 660
Comfy and large with the bed facing the sea. Very large balcony. Superb bathroom with both a bath and walk in shower.
Deck 14 Suite Cabins