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Marina Review

4.5 / 5.0
Editor Rating
704 reviews
37 Awards

Nineteen Day Cruise Nightmare from Hell. Reasons to NEVER Take Ocania ! !

Review for Marina to the Baltic Sea
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John Nicholson
10+ Cruises • Age 70s

Rating by category

Cabin
Embarkation
Dining
Entertainment

Additional details

Sail Date: Jun 2016
Cabin: Concierge Level

My wife and I have cruised on over 10 different lines. This was a Special Anniversary Cruise. We spent Three days in London touring prior to Embarkation in South Hampton. Embarkation was a disaster. We had booked back to back cruises- Folklore and Fairytails - 19 days total cruise. All 136 people, 68 State Rooms whom booked the Folklore and Fairytails back to back, had the same experience. Oceania lost all our booking information. When we showed them our confirmations, they would NOT accept them. We couldn't board the ship in South Hampton for approx 3 to 4 hours. Oceania had lost our entire bookings. No one from the ship came to explain the problem, nor offered water or food or chairs, Totally ignored by Oceana staff. Upon finally boarding we found out that all of our Shore excursions, restaurant reservations were all lost. Oceana Staff would not accept the fact of the written confirmation proof of our booking and paid shore excursions. Staff at Destination services was Rude, Unapologetic & made it clear THEY DID NOT CARE. We had to fight to get anything from the Reservations Desk & Destination Services. We were to receive champagne in our suite. Upon arriving at our suite, the champagne was warm, the ice melted, the room was being made up. It took four days to begin to get information regarding our tours, mean time the destinations services booked other people into our tour slots. We then had to argue more that we had booked the excursions prior, before the Crew begrudgingly acknowledged the error and said "OK, you can go". Attitudes were surley, rude, arrogant. Managers were always unavailable. Oceania offered $75.00 ships credit each person with a half-hearted at letter of apology. Credit for lost Shore excursions took 12 days to get the ships dollars offered converted into US Dollars which we were charged when we booked. Fought Oceania to return monies owed in actual US Dollars. Most Shore Excursions were Fair to Good, but not exemplary.

Internet Services worked 50 percent of the time at best. Continuous problems,

Few Real Solutions.

Cabin Review

Concierge Level

Cabin A1

Our Room Staff was excellent and tried their best to make up for the oriblems. We were told on the first day by the staff that Oceania would try to sweep this fiasco under the rug and ignore it., And they Have Tried.

Port Reviews

Brugge (Bruges)

Cancelled by Oceania for NO Reason

Copenhagen

None offered by Oceania. Poor Customer Service provided by Oceania. NOT Customer Friendly ! !

46 Helpful Votes

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