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We'd been on a few RCL cruises in the past three years and decided it would be a good way to get a sampling of Europe. The ship is brand new and beautiful with plenty to do! We booked three cabins for our family in order to accommodate everyone. Before I go into the cons of our trip, I do want to mention that we had the best room attendant ever. Her name was Bernadette and she was from Jamaica. She was truly a joy to be around. Always happy and accommodating. We also had a table attendant on a few nites, Fabian who was from India. He too, was a great person to have around. He was personable and very helpful with his suggestions. If we had not had dinner at different times each nite, we would have requested to have him the entire week. It's people like Bernadette and Fabian that give service and the cruise line a good name and they should be commended. This being our fourth trip in three years, we have noticed a slight decline in the service area. For one, we had asked for all of our rooms to be connected to the same expense account. We had everyone added upon embarkation and were told we were all set. The first day, they wouldn't accept my charges because I was not on the account. After a long wait in line at the Service desk, we were assured it was taken care of. On the day of our departure, we were stopped and told my son had to pay his bill before disembarking. They had removed him from the expense account and we still don't know why, so we had to get into another extremely long line to resolve this while our tour driver waited for us at the gate. There seemed to be a shortage of waiters in the pool area. It was difficult to put in orders and had to go to the bar and wait in line most of the time. My husband went to put an order in with one of the waiters and he said he'd be right back and never showed up. On another day my husband gave the same waiter another order and he called another waiter over to take the order. It seems that since we don't have to sign anymore and there is no place to add additional tips the service is definitely not the way it used to be. The other thing that was upsetting was the fact that the only reason we purchased the drink plan, was to cover the frozen alcoholic drinks such as Pina Coladas and Strawberry Daiquiris since they are probably the most costly. We got on the ship on Sunday and by Monday evening the ship was out of Pina Colada, Strawberry and Mango daiquiri mix everywhere on the ship except for the Schooner bar which had some left and we found out about on Wednesday. We were told that they would get more on Thursday in Rome. Well that was two thirds of the way thru the cruise and we couldn't get a refund for the drink packages. We were told that due to the unprecedented amount of children with drink packages on the cruise, they'd run out by fulfilling the kids' virgin drinks. I would think that the ship had a count of kids on the ship, as that info is on all reservations, and I would also think that the beverage manager should have had an idea of the situation from experience and should have had a better handle on the supply. We had a wonderful room attendant, as I mentioned previously, and so did my son and his fiance. As for my other two sons, they never met or saw their room attendant the entire week they were on the ship. They had no idea what the person looked like. That was so different from the past. The cruise director wasn't as involved with the shows as our other cruise directors have been in the past and we miss the scavenger game and married couple games, etc that they've had on all the other ships. I guess after having wonderful, energetic cruise directors on previous sailings, we were just a little disappointed. The other disappointment was the cost of the ships photographs. We always buy the highest package that includes all the photos and a disc with the photos. We paid $349 for the package in January on the Oasis. This time it cost us $299 + tax totaling $360 and all we got was the download and a flash drive with the images. We were told that if we wanted the actual photos, they were an additional $5 a piece. We thought this was outrageous! For these reasons, I am only giving the cruise 4 stars instead of 5. As for the food in the dining room, the entertainment, and the activities, they were all great. I would highly recommend seeing Grease, the Ice Show and the water show. They were all spectacular. The comedian on the ship was also great. We had a wonderful trip and saw lots of different places and things. We would definitely go on RCL again, but hope that they work on some of the issues I mentioned.

Harmony of the Seas July 10, 2016

Harmony of the Seas Cruise Review by vk3307

23 people found this helpful
Trip Details
We'd been on a few RCL cruises in the past three years and decided it would be a good way to get a sampling of Europe. The ship is brand new and beautiful with plenty to do! We booked three cabins for our family in order to accommodate everyone. Before I go into the cons of our trip, I do want to mention that we had the best room attendant ever. Her name was Bernadette and she was from Jamaica. She was truly a joy to be around. Always happy and accommodating. We also had a table attendant on a few nites, Fabian who was from India. He too, was a great person to have around. He was personable and very helpful with his suggestions. If we had not had dinner at different times each nite, we would have requested to have him the entire week. It's people like Bernadette and Fabian that give service and the cruise line a good name and they should be commended.

This being our fourth trip in three years, we have noticed a slight decline in the service area. For one, we had asked for all of our rooms to be connected to the same expense account. We had everyone added upon embarkation and were told we were all set. The first day, they wouldn't accept my charges because I was not on the account. After a long wait in line at the Service desk, we were assured it was taken care of. On the day of our departure, we were stopped and told my son had to pay his bill before disembarking. They had removed him from the expense account and we still don't know why, so we had to get into another extremely long line to resolve this while our tour driver waited for us at the gate.

There seemed to be a shortage of waiters in the pool area. It was difficult to put in orders and had to go to the bar and wait in line most of the time. My husband went to put an order in with one of the waiters and he said he'd be right back and never showed up. On another day my husband gave the same waiter another order and he called another waiter over to take the order. It seems that since we don't have to sign anymore and there is no place to add additional tips the service is definitely not the way it used to be. The other thing that was upsetting was the fact that the only reason we purchased the drink plan, was to cover the frozen alcoholic drinks such as Pina Coladas and Strawberry Daiquiris since they are probably the most costly. We got on the ship on Sunday and by Monday evening the ship was out of Pina Colada, Strawberry and Mango daiquiri mix everywhere on the ship except for the Schooner bar which had some left and we found out about on Wednesday. We were told that they would get more on Thursday in Rome. Well that was two thirds of the way thru the cruise and we couldn't get a refund for the drink packages. We were told that due to the unprecedented amount of children with drink packages on the cruise, they'd run out by fulfilling the kids' virgin drinks. I would think that the ship had a count of kids on the ship, as that info is on all reservations, and I would also think that the beverage manager should have had an idea of the situation from experience and should have had a better handle on the supply.

We had a wonderful room attendant, as I mentioned previously, and so did my son and his fiance. As for my other two sons, they never met or saw their room attendant the entire week they were on the ship. They had no idea what the person looked like. That was so different from the past.

The cruise director wasn't as involved with the shows as our other cruise directors have been in the past and we miss the scavenger game and married couple games, etc that they've had on all the other ships. I guess after having wonderful, energetic cruise directors on previous sailings, we were just a little disappointed.

The other disappointment was the cost of the ships photographs. We always buy the highest package that includes all the photos and a disc with the photos. We paid $349 for the package in January on the Oasis. This time it cost us $299 + tax totaling $360 and all we got was the download and a flash drive with the images. We were told that if we wanted the actual photos, they were an additional $5 a piece. We thought this was outrageous!

For these reasons, I am only giving the cruise 4 stars instead of 5.

As for the food in the dining room, the entertainment, and the activities, they were all great. I would highly recommend seeing Grease, the Ice Show and the water show. They were all spectacular. The comedian on the ship was also great. We had a wonderful trip and saw lots of different places and things.

We would definitely go on RCL again, but hope that they work on some of the issues I mentioned.
vk3307’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Service
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Cabin Review

Cabin 12172
We also had cabins 9309 and 9325
The cabins were spacious and the attendant for 12172 Bernadette should be commended for her service and her demeanor. She was a joy to see and talk to everyday!
  Harmony of the Seas Deck Plans

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