ms Emerald Review

Riverboat trip turned into 8 long days of being bused to terrible excursions.

Review for Europe River Cruise on ms Emerald
User Avatar
6-10 Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jul 2016

My most recent trip in June was a disaster. This was my 3rd trip with Tauck. My first riverboat trip was 3 years ago and it was magical and wonderful, this trip was awful.

The ship was worn and in dire need of updating. The hot tub was not working, nor was there any water in it. They ruined my blouse that I sent to laundry. The food was adequate but not good.

The Riverboat part of our trip did not exist. The water was too high to safely float and get through the locks safely. We called Tauck day before leaving and they told us there was no problem with the water level. I understand that could happen, but we were put on buses the whole day from early in the morning for 8 entire days to towns that offered no value. They never gave us an option to return to the States or go to Paris early like other Riverboat companies did. The compensation they offered was insulting and inadequate. Tauck is supposed to be the best, and I paid a very high price for the best quality. I will never travel with Tauck again.

Cabin Review

18 Helpful Votes
previous reviewnext review

Find a cruise

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.