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An extremely disappointing time on Celebrity Infinity, no comparison to our cruise on the Eclipse last year. Alaska was great, but the experience on the ship really ruined our holiday. Service was terrible. Food was sent back so many times because it was cold. Many a time no plates in the buffet restuarant, sometimes having to wait 15 minutes for clean crockery. Also very often no clean cups in the buffet restuarant for coffee and tea etc. Staff just didnt seem to care. Extremely hard sell on the speciality restuarants to the extent that you really want to tell the guys to leave you alone. Drinks are definately watered down and no go lucky happy chaps serving them either. Service in the Trellis Restuarant terrible, in fact one evening we waited 25 minutes to be asked what we wanted to drink. We had a drinks package, but on the last evening the ship actually run out of beer and red wine that we were permitted. Not acceptable. Lots of people were asking for tip money back, which in hindsight I wish we had. Celebrity have got rid of Formal night - BIG MISTAKE. People were actually allowed in the dining room in track suits. The entertainment is very poor, especially in the day, really nothing going on. No ice sculptures in dining rooms, no sailaway, no flinging the serviettes around on the last night, apparently this is seen as a health and safety aspect, in case they put someones eye out. I could go on and on, but these really are the main points. We will not be sailing with Celebrity again.

VERY POOR STANDARDS

Celebrity Infinity Cruise Review by Laineyebe

8 people found this helpful
Trip Details
  • Sail Date: June 2016
  • Destination: Alaska
An extremely disappointing time on Celebrity Infinity, no comparison to our cruise on the Eclipse last year. Alaska was great, but the experience on the ship really ruined our holiday. Service was terrible. Food was sent back so many times because it was cold. Many a time no plates in the buffet restuarant, sometimes having to wait 15 minutes for clean crockery. Also very often no clean cups in the buffet restuarant for coffee and tea etc. Staff just didnt seem to care. Extremely hard sell on the speciality restuarants to the extent that you really want to tell the guys to leave you alone. Drinks are definately watered down and no go lucky happy chaps serving them either. Service in the Trellis Restuarant terrible, in fact one evening we waited 25 minutes to be asked what we wanted to drink. We had a drinks package, but on the last evening the ship actually run out of beer and red wine that we were permitted. Not acceptable. Lots of people were asking for tip money back, which in hindsight I wish we had. Celebrity have got rid of Formal night - BIG MISTAKE. People were actually allowed in the dining room in track suits. The entertainment is very poor, especially in the day, really nothing going on. No ice sculptures in dining rooms, no sailaway, no flinging the serviettes around on the last night, apparently this is seen as a health and safety aspect, in case they put someones eye out. I could go on and on, but these really are the main points. We will not be sailing with Celebrity again.
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Cabin Review

Cabin 3122
Ok, average, not especially clean. Crumpled non ironed sheets
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