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We book the cruise on MSC because of the ship look nice in the pic; the route is very interesting so we book it. Before we had some cruise with NCL and Celebrity. So we can compare a little. In the first impression it looks all very nice, the ship is in a good condition, and it’s clean. Not perfect, but it's OK. We booked some beverage packages, like Cappuccino, Water and bottle wine, so far so good. But you cannot use this in all bars, without discussion what is accepted and was not. This is so stressful. One of our greatest complaints is nearly nobody from the service staff is smiling; they look all stressed, unfriendly. We don't really feel welcome on board. The food in the self service restaurant always the same during the cruise so there is not much change. They do not look for the disinfection station in front of the restaurant, if somebody uses it or not, nobody really cares. For us hygienic on a ship is essential. Our final conclusion no more MSC.

Nice large ship but the service is very basic.

MSC Splendida Cruise Review by Stefan H.

10 people found this helpful
Trip Details
  • Sail Date: June 2016
  • Destination: Norwegian Fjords
  • Cabin Type: Interior Stateroom – Bella
We book the cruise on MSC because of the ship look nice in the pic; the route is very interesting so we book it. Before we had some cruise with NCL and Celebrity. So we can compare a little. In the first impression it looks all very nice, the ship is in a good condition, and it’s clean. Not perfect, but it's OK. We booked some beverage packages, like Cappuccino, Water and bottle wine, so far so good. But you cannot use this in all bars, without discussion what is accepted and was not. This is so stressful.

One of our greatest complaints is nearly nobody from the service staff is smiling; they look all stressed, unfriendly. We don't really feel welcome on board. The food in the self service restaurant always the same during the cruise so there is not much change. They do not look for the disinfection station in front of the restaurant, if somebody uses it or not, nobody really cares. For us hygienic on a ship is essential. Our final conclusion no more MSC.
Stefan H.’s Full Rating Summary
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Cabin Review

Interior Stateroom – Bella
Cabin I1 10073
The first impression of the cabin room was, wow, should be longtime not in use because it was so dusty and not very clean at all. So we complain to the cabin Steward. It helps a little, but all in all it was a mess.
Tintoretto Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews