I have always liked the HAL for the library, the food, and the service. This is my 29th cruise, 4 of which is HAL. The embarkation was great with no long lines. But once entering the ship there was no one to show which direction to go, which side. Confusing. The cabin furnishings were worn including the rug. The bathtub looked dirty but close inspection it had caked on grime and was discolored. The toilet water was too high! There was a good variety of shore excursions. The port was very convenient, Hamilton, right in town.I went to the hair salon and was extremely pleased with the result. I dined in the dining room and my only complaint was at the end of the meal servers were scant and it was almost impossible to get their attention. The ship did not have any helps for the hearing impaired as was previously understood.Therefore, I had to leave any classes like computer or culinary.

Disembarkation was easy and speedy. I was with a hometown group which made it so.

The cabin service was lacking. Sheets were NEVER changed and ice bucket had no ice everyday.