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We choose Celebrity based on 2 previous experiences that were great. Unfortunately this particular sailing did not measure up at all. We were very disappointed in the service, the food, and one of the 3 ports that we visited. It appeared that the staff that we encountered were not happy and it was demonstrated in the attitude towards the guests. People complained about the uncharges for simple things like hot chocolate at the glacier $10.00 even if you had the drink package! Not sure what was going on but the staff were very unorganized, the food repetitive and disappointing. Even embarkation and debarkation were chaotic. Our stateroom attendant put new robes in our closet and removed amenities to sanitize on day 6 in preparation for the next guest. We may try them again but our main faction for 2016 was a let down. On a positive note the entertainment was very good and we did enjoy the Tuscan grille where food and service were top notch.

Not impressed this time.

Celebrity Infinity Cruise Review by Susandron

3 people found this helpful
Trip Details
  • Sail Date: June 2016
  • Destination: Alaska
  • Cabin Type: Concierge Class 2
We choose Celebrity based on 2 previous experiences that were great. Unfortunately this particular sailing did not measure up at all. We were very disappointed in the service, the food, and one of the 3 ports that we visited. It appeared that the staff that we encountered were not happy and it was demonstrated in the attitude towards the guests. People complained about the uncharges for simple things like hot chocolate at the glacier $10.00 even if you had the drink package! Not sure what was going on but the staff were very unorganized, the food repetitive and disappointing. Even embarkation and debarkation were chaotic. Our stateroom attendant put new robes in our closet and removed amenities to sanitize on day 6 in preparation for the next guest. We may try them again but our main faction for 2016 was a let down. On a positive note the entertainment was very good and we did enjoy the Tuscan grille where food and service were top notch.
Susandron’s Full Rating Summary
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