From the moment we embark, it's like we 're home. The staff recognize us and it's like reuniting with family after having been away for awhile. Everything luxury is included. There's no out our pocket expenses except for shore excurisons or the gift shop.. My husband has a military handcap of being 100% hearing loss, and the shore excurision staff take special care of him. The staff knows us by name and I'd love to have their memory ability. The dining room staff from the casual dining areas to the spediality restaurants watch over us and make sure everything is as we wish. The room stewards are highly trained and again do everything possible to make our voyage memorable. It's great knowing beverages are included as well coffee delights. We love the variety of foods served. As past passengers, we're treated to wonderful special events. We love the captains who mingle among us and share their love of Azamara with us. We look forward to the awesome Azamara special evening gala on each voyage. Truly awesome!