1. Home
  2. Cruise Reviews
  3. Harmony of the Seas
The lack of good customer service and their inability to resolve the one complaint we made while on board casts a shadow over my entire experience on this trip and with the cruise line in general. When we first entered our stateroom, we had an interior room that had a connecting door to the room next to it. The door was unlocked and we had to call someone to come and lock it. The entire trip we could hear the people in that room as if they were standing in our room with us. They were not being rowdy or doing anything other than just living in their room, having conversations, and watching TV. The only assumption that we could make was that there was something worn with the seal on the door. When we called after the third night because we could not sleep, the solution was to send maintenance up and put tape over the door cracks, which resolved nothing. We complained at the desk again and we were then lectured by the guest services attendant that all rooms are exactly the same, speaking to us like we were idiots, explaining how a boat is built, and said he has never had this complaint before and there was nothing they could do about it. We told him we were traveling with a group of 13 people and not one other person had this issue that we were having. He told us that when we hear the noise that we should call so they could come hear it themselves. That same night we called and security was sent and they heard what we had been hearing, yet nothing was done. It is very frustrating to have had to have this experience, especially when you need to be up to get up at 5am to get off the ship and you cannot sleep because of sound from another room. The issue was never resolved and no accommodations were ever made to better my experience. Additionally, the food was extremely underwhelming. After 3 nights of eating in the dining room and having food not being cooked to the temperature requested, and having a meal last almost 2 and a half hours, we decided to dine at the Windjammer instead for the remaining meals. The food at the Windjammer was mediocre at best. The selections and presentation seemed outstanding but once you sat down to actually consume what was on your plate, most of it got pushed to the side and into the garbage. The only restaurant we paid to go to was the Mexican place and it was pretty good, the guacamole was delicious. On the ship you need to use provided iPad kiosks to sign up for shows. When the kiosks weren't down, the process to sign up for a show was tedious, especially when traveling with 13 people. On top of it, shows kept getting cancelled/postponed on what seemed like a regular basis. The one show that was actually enjoyable was the comedy show. We also saw the ice skating show 1887. The skill of the skaters was amazing, but the plot of the story required some sort of acid trip in order to enjoy/follow. Also, forget about trying to indulge in any of the activities such as zip lining, rock climbing, or using the slides. They all seemed to only be open during time slots in which the boat was docked and everyone was on shore. I would love to have something positive to say but the entire experience was frustrating and underwhelming, especially for the amount of money paid to be there.

Mediocre at Best

Harmony of the Seas Cruise Review by JessNic718

16 people found this helpful
Trip Details
The lack of good customer service and their inability to resolve the one complaint we made while on board casts a shadow over my entire experience on this trip and with the cruise line in general. When we first entered our stateroom, we had an interior room that had a connecting door to the room next to it. The door was unlocked and we had to call someone to come and lock it. The entire trip we could hear the people in that room as if they were standing in our room with us. They were not being rowdy or doing anything other than just living in their room, having conversations, and watching TV. The only assumption that we could make was that there was something worn with the seal on the door. When we called after the third night because we could not sleep, the solution was to send maintenance up and put tape over the door cracks, which resolved nothing. We complained at the desk again and we were then lectured by the guest services attendant that all rooms are exactly the same, speaking to us like we were idiots, explaining how a boat is built, and said he has never had this complaint before and there was nothing they could do about it. We told him we were traveling with a group of 13 people and not one other person had this issue that we were having. He told us that when we hear the noise that we should call so they could come hear it themselves. That same night we called and security was sent and they heard what we had been hearing, yet nothing was done. It is very frustrating to have had to have this experience, especially when you need to be up to get up at 5am to get off the ship and you cannot sleep because of sound from another room. The issue was never resolved and no accommodations were ever made to better my experience.

Additionally, the food was extremely underwhelming. After 3 nights of eating in the dining room and having food not being cooked to the temperature requested, and having a meal last almost 2 and a half hours, we decided to dine at the Windjammer instead for the remaining meals. The food at the Windjammer was mediocre at best. The selections and presentation seemed outstanding but once you sat down to actually consume what was on your plate, most of it got pushed to the side and into the garbage.

The only restaurant we paid to go to was the Mexican place and it was pretty good, the guacamole was delicious.

On the ship you need to use provided iPad kiosks to sign up for shows. When the kiosks weren't down, the process to sign up for a show was tedious, especially when traveling with 13 people. On top of it, shows kept getting cancelled/postponed on what seemed like a regular basis. The one show that was actually enjoyable was the comedy show. We also saw the ice skating show 1887. The skill of the skaters was amazing, but the plot of the story required some sort of acid trip in order to enjoy/follow.

Also, forget about trying to indulge in any of the activities such as zip lining, rock climbing, or using the slides. They all seemed to only be open during time slots in which the boat was docked and everyone was on shore.

I would love to have something positive to say but the entire experience was frustrating and underwhelming, especially for the amount of money paid to be there.
JessNic718’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Free Price Drop Alerts
Get Royal Caribbean Harmony of the Seas price drops
250,000+ people have entered their email