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My wife and I sailed aboard the grand Bahamas on May 10, 2016. Our experience during this time was both memorable and one that will never happen again. Consequently, My wife and I would like to express the issues that arose with the information that was provided to me by the agency, the service in Ramada Hotel, and the service aboard the grand Bahamas. I was contacted by the booking agency stating, I won a cruise; the agent proceeded to advertise of an upgraded package that was available. I agreed to the package of 2 nights at Ramada hotel in Ft. Lauderdale (all inclusive), 2 nights in Bahamas (all inclusive), and the 2 nights on aboard the Grand Bahamas. Thus, I was promised an ocean view aboard the grand Bahamas. Upon arriving the Ramada Hotel we were instructed to a different check in satiation where we were told “in order to get your booking tickets it is mandatory to attend a timeshare tour at 8:00 am, which is approximately two hours”, also a proof of attendance form that would be given to us after the tour (image my amazement to find out that instead of relaxing with my wife on our vacation we had to attend a presentation that is an hour way from the hotel that we are staying at). However, that was not the only interesting information that was bought to my attention; having to pay 25% gratuity (for him to serve you a drink in plastic cup), and $30.00 of taxes (which was suppose to be $25.00). Thus, in both cases I addressed the staff member of my concern and in both cases the staff member was extremely intimidating, unprofessional, and rude. On the next day, arriving back to Ramada (After a long stressful five hour timeshare) we once again missed the opportunity to use a lunch voucher (since check-in was at 3:00 and lunch ended at the same time we were unable to eat breakfast or lunch the day before) had to wait until dinnertime. Therefore, we returned to a representative with proof of attendance when she replied: “are you guys early birds”;…… if so we have a system that is only offered to 10 parties a day, consisting of first priority in boarding lines and in the immigration lines while entering and exiting the ship”. She went on in saying “do not worry there will be no timeshare tours”. So we agreed to a deceiving system that lured us to a different type of sales pitch (vacation club) and did not get the “VIP” status that was promised. Next was experiencing poor levels of customers service in several different crewmen which expressed hostile remarks and the upmost selfish tendencies that I ever have encountered. For example, I ordered a hamburger (in the hamburger station) when the chef replied “ go inside, they have food inside”. Another example was when we were given a different cabin with two rolled out beds(which I suffer from back conditions) side-by-side and a portwhole window which was suppose to be for the “ocean view”; I immediately went to customer service to express my complaint when the customer service representative stated “do you want to say where you or do you prefer the back of the ship where there is a lot of noise. Knowing this individual is not in my best interest I requested the corporate’s number, which he then proceeded to through the business card on the counter. The intention of this letter is to make aware that not many people are fortunate to travel with their loved ones; thus, it is imperative that if a vacation company advertises fun, exciting, and special memories that they measure up to what the customer is expecting and not scheduled events that are mandatory. Therefore, what we experienced was feelings of being deceived, tricked and forced to situations that were out of our control. If I knew that we were going to experience 75 % of our vacation in misery, then I would have just booked our vacation to the Bahamas only (which was the only highlight of our vacation, and were we felt at ease and where we could be out of our room and have fun!!) if your think about taking this trip think about it "TWICE" Izzy

The Worst Cruise ever

Grand Celebration Cruise Review by cocoa5783

20 people found this helpful
Trip Details
  • Sail Date: May 2016
  • Destination: Bahamas
My wife and I sailed aboard the grand Bahamas on May 10,

2016. Our experience during this time was both memorable and one that will never happen again. Consequently, My wife and I would like to express the issues that arose with the information that was provided to me by the agency, the service in Ramada Hotel, and the service aboard the grand Bahamas.

I was contacted by the booking agency stating, I won a cruise; the agent proceeded

to advertise of an upgraded package that was available. I agreed to the package of 2

nights at Ramada hotel in Ft. Lauderdale (all inclusive), 2 nights in Bahamas (all

inclusive), and the 2 nights on aboard the Grand Bahamas. Thus, I was promised an

ocean view aboard the grand Bahamas.

Upon arriving the Ramada Hotel we were instructed to a different check in satiation

where we were told “in order to get your booking tickets it is mandatory to attend a

timeshare tour at 8:00 am, which is approximately two hours”, also a proof of

attendance form that would be given to us after the tour (image my amazement to

find out that instead of relaxing with my wife on our vacation we had to attend a

presentation that is an hour way from the hotel that we are staying at). However,

that was not the only interesting information that was bought to my attention;

having to pay 25% gratuity (for him to serve you a drink in plastic cup), and $30.00

of taxes (which was suppose to be $25.00). Thus, in both cases I addressed the staff

member of my concern and in both cases the staff member was extremely

intimidating, unprofessional, and rude. On the next day, arriving back to Ramada

(After a long stressful five hour timeshare) we once again missed the opportunity to

use a lunch voucher (since check-in was at 3:00 and lunch ended at the same time

we were unable to eat breakfast or lunch the day before) had to wait until

dinnertime. Therefore, we returned to a representative with proof of attendance

when she replied: “are you guys early birds”;…… if so we have a system that is only

offered to 10 parties a day, consisting of first priority in boarding lines and in the

immigration lines while entering and exiting the ship”. She went on in saying “do not

worry there will be no timeshare tours”. So we agreed to a deceiving system that

lured us to a different type of sales pitch (vacation club) and did not get the “VIP”

status that was promised.

Next was experiencing poor levels of customers service in several different

crewmen which expressed hostile remarks and the upmost selfish tendencies that I

ever have encountered. For example, I ordered a hamburger (in the hamburger

station) when the chef replied “ go inside, they have food inside”. Another example

was when we were given a different cabin with two rolled out beds(which I suffer

from back conditions) side-by-side and a portwhole window which was suppose to

be for the “ocean view”; I immediately went to customer service to express my

complaint when the customer service representative stated “do you want to say

where you or do you prefer the back of the ship where there is a lot of noise.

Knowing this individual is not in my best interest I requested the corporate’s

number, which he then proceeded to through the business card on the counter.

The intention of this letter is to make aware that not many people are fortunate to

travel with their loved ones; thus, it is imperative that if a vacation company

advertises fun, exciting, and special memories that they measure up to what the

customer is expecting and not scheduled events that are mandatory. Therefore,

what we experienced was feelings of being deceived, tricked and forced to situations

that were out of our control. If I knew that we were going to experience 75 % of our

vacation in misery, then I would have just booked our vacation to the Bahamas only

(which was the only highlight of our vacation, and were we felt at ease and where

we could be out of our room and have fun!!) if your think about taking this trip think about it "TWICE" Izzy
cocoa5783’s Full Rating Summary
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