Marina Review

4.5 / 5.0
811 reviews

Nightmare Shore Excursion in St. Petersburg

Review for the Baltic Sea Cruise on Marina
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Jacque O
6-10 Cruises • Age 60s

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Sail Date: Jun 2016
Cabin: Owner's Suite

We travelled with 3 other couples to celebrate our 60th birthdays. Our cabin was very nice and the service in the cabin was very good. Their drink packages are very confusing. My wife and I each bought one only to find out it was for beer and wine and only when we were dining. If we were at the pool or any other locations during the day we were charged for our drinks. I felt like I was getting nickeled and dimed to death. We also noticed the service slowed down when they found out we were on the drink by the glass package. We had to wait a long time to be served.

We did a shore excursion in St. Petersburg, Russia that was a total mess! We waited on the bus for over 30 minutes for one passenger. The driver would not turn on the A/C which made it miserable. Finally left only to get in to a traffic jam for approx. 45 minutes. Our first stop was to get on a boat to cruise the canals. One person in our group was using a walker which made it very tough to get on and off the boat. My friend and I helped him through all of this. When our boating was over, our guide informed us that our bus had been in an accident and we would have to walk several blocks to wait for the replacement bus. Again my friend and I helped the person that was using the walker navigate the busy sidewalks to the new pick up location. The new bus was very late and we were the last ones back to the ship. I tried to get a refund and was told that I would have to wait to be contacted by Guest Services. They never contacted me so we are trying to go through American Express to get this taken care of. I would never do that excursion again. I was shocked that no one would listen to my concerns. For that, they get a bad grade. Poor public relations!

Cabin Review

Owner's Suite

Cabin OS

Cabin was great. Very spacious and our butler was very good.

Port Reviews

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Stockholm was a great time!

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Riga was very cool.

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Enjoyed walking around the city. Very interesting buildings and

architecture.

Helsinki

Had a great time walking around the city. Enjoyed everything there.

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