My wife and I decided to start our vacation with the Luftner option to visit Prague before our cruise. We arrived at the Luftner selected Prague Hotel and was immediately disappointed that there was no Luftner representative. Instead, the hotel staff told us to read the message taped to the desk in the hall way. The message told us that we would have dinner catered by the hotel later in the day. The next day we would be met by a tour guide to see the sights of Prague. The note also told us to be ready for pickup the following day. Obviously, we (about 19 option takers) were very disappointed that there was no Luftner representative to answer questions about the cruise and excursions. Some of the people were supposed to be pick up at the airport but they had to get there own taxi so they could not resolved this issue.
After Prague, we traveled to our ship. Our room was okay and the climate control work efficiently to our satisfaction.
The dining area was offen warm and uncomfortable at times.