Chosen fro nights at sea and atlantic crossing. We had a major fire on board we were without water, sanitation, lights and power for many hours and adrift without engines or steering for 10 hours in the atlantic ocean.
The crew saved us but the management were dreadful. There were no contingency plans on board, No proper torches only key ring, no hot food for 3 days, having said that the food was not hot before the fire. After 1 day they could cook it but it was congealed cold eggs, cold bacon, cold beans etc actually served on the table. No bars open after dark we were told to go to bed. Even when arrived port on Saturday no help was given, no entertainment, no ice for cold drinks, hot tea and coffee turned off by 10.30 no alcohol available. We had to leave ship on Sunday to get food and drink which we had to pay for we also had to find places to charge our phones etc. We had not been allowed to contact the outside world. We were treated like moaning school children by reception staff who seemed to think giving information was beneath them. We asked many times how and when to pack and was told we would be informed however they finally told us at 8.45pm that we had to pack 1 case only and leave it outside cabin by 12 midnight. It had to be done in the dark and 1 broken torch was initially offered.
We were finally dumped in Dover at 10pm with no means of getting home after 18 hours travelling and no hotels available. We are all physically and mentally traumatised and Olsen has even had the nerve to deduct the 3 days all inclusive charge for the days that we had nothing. They have offered a refund as the law reuires as they did not fulfill their contract but so far no compensation for all these out of pocket expenses and our severe distress
It was ok but it was very dark even in the day and the lighting was poor. Storage was good but no bed side tables so turned waste bin up side down.