Carnival Victory Review

3.5 / 5.0
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Missing Service on Many Levels

Review for the Southern Caribbean Cruise on Carnival Victory
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rupertfrog
First Time Cruiser • Age 60s

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Sail Date: Mar 2009

The Carnival website for excursions was NOT user friendly. We had 4 adults travelling together but the excursions could not be "printed" per island for individual review and selection. Items would be available until we attempted to "reserve" the excursion and then were either no longer listed, price was increased and/or the duration decreased. Cruise critic notes had warned us of these issues ahead of time. BUT once onboard they reappeared and were listed at the original price & durations - well too late we'd made our plans.

The Carnival "transport" team was not ready at the San Juan airport, fortunately another cruise lines staff did go in search of the Carnival staff while more than 50 guests were waiting. They were not organized and had the group walk around and down ramps to a window area, form 3 lines and then they went more than halfway back in the line & told the guests to "go to transport". It was obvious some did not understand that direction. Then to go to the transport, everyone had to return to and pass the area the guests had been gathered while waiting for these Carnival staff. No logic in this exercise & poor directions provided by the staff.

Embarkation was extremely slow (about 2 hours from transport to ship), disorganized and the Carnival staff did not answer questions when asked. After receiving the Sign & Sail cards (we are inside the Carnival terminal), we were directed to the right with no other directions That put us in line with many others and walking in the direction labelled "EXIT". The guests were confused and began going toward & away from the posted "EXIT". Many guests were asking the staff/security posted if or where to go, but NOT ONE responded to the questions.

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