• TRAVEL NOTICE: Learn more about COVID-19
  • Write a Review
  • Boards
  • Log In
  • Find a Cruise
  • Deals
  • Excursions
  • More

Koningsdam Review

5.0 / 5.0
Editor Rating
747 reviews

Itinerary Great, Staff Very Attentive; Customer Services Less than Useless

Review for Koningsdam to Norwegian Fjords
User Avatar
ValR
First Time Cruiser • Age 70s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: May 2016
Cabin:

My first cruise and a big ship to start this process! Ship very grand, food excellent but never had a properly hot meal except in the lido restaurant. Main dining room the meals arrived barely warm. Variety of food very good but still, eating good food at a lukewarm temperature is not my idea of perfection.

Worst thing of all was we were in cabin 1090 and this suffered from the full effect of base sounds from BBKing performances. First started off at about 21.15 and ended, some nights at 0.25 hours. I had poor sleeping for the whole of the fourteen nights. When we complained onboard we were greeted with apathy, although they did admit it had been complained about on several of its mini cruises. They said they would have changed our cabins but they did not a like for like to accommodate us! We received a $50 per person credit in our final bill which amortised out over 14 nights was appalling little. I wrote a review to the company, as requested on my return and in return received a typical "American reply" which said nothing, admitted no blame ( we were never warned before we joined the cruise of the possible problems) and basically said off you go we intend to take this no further than let the powers that be know. I am appalled by such a hollow customer services response and a reflection of the same apathy we received on board. Anyone who travels with this ship should be aware of noise problems and I guess the soundproofing is partly to blame but they, knowing the problem should not think that lifting the carpet and brushing it under will solve it or stop this complaint process continuing. Is this the American way of making amends because if this is the case, I would not travel on an American ship again and will do whatever it takes to let others know what they may have in store. The whole matter was treated as though it was our fault for being picky. It is a marvellous area to travel to and so much is right with the concept but once people try to make me feel it is wrong to complain and I should just go away and forget about it, then I become more determined to take it further.

Cabin Review

Cabin Outside large stateroom

Very acceptable, decor good, cabin staff marvellous

Port Reviews

Bergen

Wet rainy used Hop on hop off bus

Alesund

Lovely location

Trondheim

Walking tour by ourselves

Stavanger

Did hop on hop off bus very useful

2 Helpful Votes

Find a Koningsdam Cruise from $179

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.