1. Home
  2. Cruise Reviews
  3. Koningsdam
We have traveled HAL 8 times both Alaska and Europe. Other cruise lines about the same. One of the things we really liked about HAL was the library and movie theater. On cruise days we both enjoyed the library or going to an afternoon movie. No such luck on the their new ship. HAL has forgotten who their customer is and what we liked. After paying many thousands of dollars you are latterly overwhelmed with their hawking retail every where you go. A cruise is supposed to be relaxing not pushed to buy something 24/7. We are both huge Promanade walkers. On other HAL ships you can walk to get your exercise but not on this ship, it is very narrow with no outside deck chairs. Who designed this ship ? Retail should not be the number one focus. the customer should be the most important focus on a ship. It is simply not that way. We will never cruise on the Koningsdam again.

very dissapointed

Koningsdam Cruise Review by gobuffs1

15 people found this helpful
Trip Details
We have traveled HAL 8 times both Alaska and Europe.

Other cruise lines about the same.

One of the things we really liked about HAL was the library and movie theater.

On cruise days we both enjoyed the library or going to an afternoon movie.

No such luck on the their new ship. HAL has forgotten who their customer is and what we liked. After paying many thousands of dollars you are latterly overwhelmed with their hawking retail every where you go.

A cruise is supposed to be relaxing not pushed to buy something 24/7.

We are both huge Promanade walkers. On other HAL ships you can walk to get your exercise but not on this ship, it is very narrow with no outside deck chairs.

Who designed this ship ?

Retail should not be the number one focus. the customer should be the most important focus on a ship. It is simply not that way.

We will never cruise on the Koningsdam again.
gobuffs1’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Free Price Drop Alerts
Get Holland America Koningsdam price drops
250,000+ people have entered their email

Port & Shore Excursion Reviews