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Our previous positive cruising experience on another all-inclusive line led us to book this trip. Neither of us had been to Hawaii before for pleasure; Gerry had been there on business. We had experienced several sea days in a previous cruise, so we were prepared for the down time Embarkation was smooth and professional. Using the website to book our shore excursions and to complete all data requirements saved a great deal of time and travail. All in all, we only spent about twenty-minutes from the announcement of boarding to sitting down for lunch. Baggage was delivered without incident and we were in our stateroom (as insistently named by Crystal) by 3:10 PM. The cabin (10097) was quite small; we could not both pass by the foot of the bed concurrently. The closet was adequate, but below the standard set by other lines. The carpet was faded and a bit worn, while the drapes were consistently off-track. The balcony worked quite well. No on-line library of current movies exists on the Serenity, so when the satellite TV reception was spotty (as it often was), reading or drinking seemed to be the only alternative. Dining was a hit and miss affair. The specialty restaurants lacked flair and the food was inconsistent. The buffet (the Lido) provided fresh, well-prepared food in very limited variety. Both breakfast and lunch were okay; no casual dinner service is offered on the Serenity -- a genuine mistake. Dinner at the Crystal Dining Room displayed excellent service, mediocre wines and average cuisine. The usual lobster and lamb entrees appeared as well as lots of fish. The soups were universally excellent. A note about the "Modern" items isolated to one side of the menu: they should be isolated to the moon. No mass feeder can bring off the delicate foams and molecular gastronomy promised by these items. The wines in the all-inclusive program were mid-level supermarket brands, available at my grocer for about $10 - $12 a bottle (the in-house "C" pinot noir was excellent, however). Enrichment activities ranged from world-class to galaxy-class. The sea-day lectures were meticulously researched, eloquently presented and rich with content. Most were quite well-attended. The lecturers succeeded in bringing an immediacy to topics ranging from an historical series on populating the islands through a set of eco-lectures on topics including the California Condor and the Easter Monarch butterfly. All in all, the lectures and lecturers were the finest in our memory. Entertainment, on the other hand, was cruise ship standard...which is to say very mediocre indeed. Everyone we met on the crew and staff were personable, quite articulate and often anticipated our requests. They were also stressed and tired. The thin veneer of effortless service cracked regularly. However, our stateroom was regularly re-stocked with goodies and housekeeping was excellent. Should we cruise with Crystal in the future, we will not avail ourselves of the proffered excursions. While of reasonable value, the variety lacked range. Port choice was limited by our destination and the size of the Serenity. Hilo was our favorite. Reading other reviews of the Serenity and its cruises, it seems to us that what we found is typical of the experience. While our expectations remained unmet, the cruise still lingers in a rosy glow in our memory. We cruise primarily by destination, not cruise line, so we may sail on Crystal again.

This Crystal is Cloudy

Crystal Serenity Cruise Review by oldmangamer

12 people found this helpful
Trip Details
Our previous positive cruising experience on another all-inclusive line led us to book this trip. Neither of us had been to Hawaii before for pleasure; Gerry had been there on business. We had experienced several sea days in a previous cruise, so we were prepared for the down time

Embarkation was smooth and professional. Using the website to book our shore excursions and to complete all data requirements saved a great deal of time and travail. All in all, we only spent about twenty-minutes from the announcement of boarding to sitting down for lunch.

Baggage was delivered without incident and we were in our stateroom (as insistently named by Crystal) by 3:10 PM. The cabin (10097) was quite small; we could not both pass by the foot of the bed concurrently. The closet was adequate, but below the standard set by other lines. The carpet was faded and a bit worn, while the drapes were consistently off-track. The balcony worked quite well. No on-line library of current movies exists on the Serenity, so when the satellite TV reception was spotty (as it often was), reading or drinking seemed to be the only alternative.

Dining was a hit and miss affair. The specialty restaurants lacked flair and the food was inconsistent. The buffet (the Lido) provided fresh, well-prepared food in very limited variety. Both breakfast and lunch were okay; no casual dinner service is offered on the Serenity -- a genuine mistake. Dinner at the Crystal Dining Room displayed excellent service, mediocre wines and average cuisine. The usual lobster and lamb entrees appeared as well as lots of fish. The soups were universally excellent. A note about the "Modern" items isolated to one side of the menu: they should be isolated to the moon. No mass feeder can bring off the delicate foams and molecular gastronomy promised by these items. The wines in the all-inclusive program were mid-level supermarket brands, available at my grocer for about $10 - $12 a bottle (the in-house "C" pinot noir was excellent, however).

Enrichment activities ranged from world-class to galaxy-class. The sea-day lectures were meticulously researched, eloquently presented and rich with content. Most were quite well-attended. The lecturers succeeded in bringing an immediacy to topics ranging from an historical series on populating the islands through a set of eco-lectures on topics including the California Condor and the Easter Monarch butterfly. All in all, the lectures and lecturers were the finest in our memory. Entertainment, on the other hand, was cruise ship standard...which is to say very mediocre indeed.

Everyone we met on the crew and staff were personable, quite articulate and often anticipated our requests. They were also stressed and tired. The thin veneer of effortless service cracked regularly. However, our stateroom was regularly re-stocked with goodies and housekeeping was excellent.

Should we cruise with Crystal in the future, we will not avail ourselves of the proffered excursions. While of reasonable value, the variety lacked range. Port choice was limited by our destination and the size of the Serenity. Hilo was our favorite.

Reading other reviews of the Serenity and its cruises, it seems to us that what we found is typical of the experience. While our expectations remained unmet, the cruise still lingers in a rosy glow in our memory. We cruise primarily by destination, not cruise line, so we may sail on Crystal again.
oldmangamer’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
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