I gave the review a four has a compromise rating. We chose this sailing strictly for the itinerary and that truly delivered. This was our 38th cruise, 7th RCI and second on the Serenade, last one being the Inaugural TA in September 2003. Our last RCI cruise was on the Freedom in 2013. The difference between the RCI product offered in 2003 and 2013 was very evident. The difference between 2013 and now is staggering, especially when it comes to the quality or lack their of for the food offerings and preparation. We are Diamond as a result of reciprosity with a sister cruise line.
The itinerary was a 5+, service provided by wait and housekeeping staff a 5, and the quality of the food and presentation in both MDR and Windjammer a 2, at best. Most likely the reason you can now purchase 5 nights on the Specialty Restaurants for $100 per person. As for the entertainment, it was a mixed bag. While the singers and dancers were excellent, the production shows themselves need some fine tuning. Some Guest entertainers were better than others.
Activities on Seas days have also dramatically changed. With the exception of Trivia and dance lessons in the Centrum, everything else is geared to selling something which is a definite turn-off.