We selected this cruise because of the itinerary.When we visited the Waldorf restaurant for our 1st breakfast the staff were very curt towards the passengers and made unacceptable comments to other waiters about the passengers! The staff on both the reception and excursion desks lacked any people skills and they too were often rude.
The excursion on the Strathspey railway was very disappointing and a rip off.The steam train was off due to maintenance! although the tour guide said it was due to fire risk from the steam train! !What was the truth!! The disembarkation was a real mess.
I hope the staff will be replaced soon,it was not our 1st venture on the Marco Polo but it is our LAST.
We were very sorry for our friends who were on their 1st ever cruise,we did assure them that other cruise companies offer much better service.
Even the food was look warm and asking for a pot of water and fresh toast was frowned on by the staff.