• Write a Review
  • Boards
  • Log In
Marco Polo Cruise Review
3.5 / 5.0
Cruise Critic Editor Rating
434 Reviews

Time for a change

Marco Polo Cruise Review by eileen.gardner46

29 people found this helpful
Trip Details
  • Sail Date: Jun 2016
  • Destination: the British Isles & Western Europe

We selected this cruise because of the itinerary.When we visited the Waldorf restaurant for our 1st breakfast the staff were very curt towards the passengers and made unacceptable comments to other waiters about the passengers! The staff on both the reception and excursion desks lacked any people skills and they too were often rude.

The excursion on the Strathspey railway was very disappointing and a rip off.The steam train was off due to maintenance! although the tour guide said it was due to fire risk from the steam train! !What was the truth!! The disembarkation was a real mess.

I hope the staff will be replaced soon,it was not our 1st venture on the Marco Polo but it is our LAST.

We were very sorry for our friends who were on their 1st ever cruise,we did assure them that other cruise companies offer much better service.

Even the food was look warm and asking for a pot of water and fresh toast was frowned on by the staff.


eileen.gardner46's Full Rating Summary
Cabin
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
Service
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review


Port & Shore Excursion Reviews


Previous ReviewNext Review
eileen.gardner46
1 Reviews Written
29 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More Cruise & Maritime Voyages Marco Polo Reviews





Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.